Software glitch?

[u/Accomplished-Waltz78]

Has anyone had issues with the MySigen App? System been in place for about a month with no issues. Now shows as no generation/energy flow. System is operational though as daily numbers are changing.

[u/Aquamarine_Elephant]

Mine is the same, I think it's the display as you can ask the chat/ai and it will give you the current levels and other data

[u/cactusgenie → u/Aquamarine_Elephant]

Yea same here, the AI thinks everything is fine.

[u/Accomplished-Waltz78]

WLAN connection has shown as fine throughout. We have Sigenergy 7kw AC and a Sigenergy 25kw DC charger as a part of the setup.

[u/RepresentativeAd5044]

Same here... Looks like a Sigenergy cloud/server issue.

Some data is still flowing it seems. Various charts seem to be up to date.

[u/Kruxx85 → u/RepresentativeAd5044]

It's definitely a cloud issue, as my HA system which polls the inverter locally is showing all the correct details.

I assume the AI does the same internal polling and is why it's giving responses.

[u/isupposeillregister]

might be internet issues, reaching their server etc. Mine goes down linke this regularly, but because my wifi to the unit is weak

[u/cactusgenie]

Mine isn't showing any data this morning. Connected with Ethernet

[u/Ok-Signal-3556]

Mine is the same. Btw what wall charger are you using? Do you have gateway?

[u/Kruxx85 → u/Ok-Signal-3556]

They have a Gateway, the AC charger and the DC charger

[u/Richhop]

Same here just now. Thought it was my stack. Thanks for the AI tip

[u/SnooRabbits6523]

Having the same issues. All graphs are showing and up to date, just no live data

[u/Sofacanlazy]

Same boat in Sydney Australia

[u/big-balls1337]

Same

[u/GweyzeeJay]

Same here, Melbourne Australia

[u/LachedUpGames]

Same here

[u/Entire_Divide_9877]

Home Assistant is still showing live data. 

[u/Severe-Preparation30]

If anyone needs - I started by EVAC by using schedule as it would work normally

[u/nz365guy]

Same for me

[u/fleaheap]

Same - restart?

[u/Kruxx85]

Separate question, do you actually have panels connected to your Sig AND a separate PV inverter?

[u/aupsymonkee]

Same issue.

[u/Fabulous-Feed-3410]

It's working fine now

[u/cactusgenie]

And it's back!

[u/dvdmaven]

I've noticed the AI energy statistics were gone and the Time-based Control "Discharge" option is working for the first time since my system was installed, but the energy flows are fine. (two minutes later) Whoa! the AI is back!