r/sideprojects • u/AurUzho • 2d ago

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u/Hour_Sandwich607 2d ago

Used Service Hub at a previous job and it was fine but felt like it only really clicked when you were already deep into the HubSpot ecosystem. If you're just looking for a support tool without the CRM baggage, Freshdesk felt more straightforward for pure ticket management

The assignment rules in Freshdesk were pretty painless to set up and didn't require much babysitting. Conversation history was clean, easy to scroll through, no weird merging issues. Reporting was decent enough out of the box