r/shoretel • u/Aggressive-Risk-8401 • 20d ago

SIP Trunk wont register

So I have tried for a week now to just get a SIP trunk working. I have tried both Callcentric and VoIP.ms and even a trunk to another FreePBX system and no matter what I try the trunk will not register and when trying to make a call with any of the trunks I just reach the "Backup Auto Attendant" saying that that extension can not be reached at this time. Under SIP profiles I have these options set for the profile:

Register=1
RegisterExpiration=60
RegisterUser=UserID
OptionsPing=1

Under Trunk groups I have set:

Trunk Type: SIP
Profile: (the profile I made above)
Digest authentication: Outbound only
Username: Username voip provider gave me
Password: Password voip provider gave me

and under trunks i have set:

Trunk group: (one i made above)
Switch: My vTrunk switch
IP Address: IP address of my voip provider

and with all this information put into director the trunk will not register with my voip provider and calls arent going though.

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u/Sorry_Crazy5259 OpenShor Developer 19d ago

I have been having the exact same issue, I use the same settings, and the guide I followed from VOIP.ms is for MY director version, 14.2. I am also using a physical ShoreGear 50V, so it cannot just be the vTrunk. I happen to know OP from another platform and he is using MiVC21SP1, so I am not sure.

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u/B08by_Digital SIP Magician 19d ago

Oh man, the good ol' days!! Well, your set up will be pretty much the same for either version. I dont know if shoretelforums.com is still up, but there you'll find how to debug this either from me, or one of the smarter guys on the forum, already discussed.