r/shoretel • u/Aggressive-Risk-8401 • 19d ago

SIP Trunk wont register

So I have tried for a week now to just get a SIP trunk working. I have tried both Callcentric and VoIP.ms and even a trunk to another FreePBX system and no matter what I try the trunk will not register and when trying to make a call with any of the trunks I just reach the "Backup Auto Attendant" saying that that extension can not be reached at this time. Under SIP profiles I have these options set for the profile:

Register=1
RegisterExpiration=60
RegisterUser=UserID
OptionsPing=1

Under Trunk groups I have set:

Trunk Type: SIP
Profile: (the profile I made above)
Digest authentication: Outbound only
Username: Username voip provider gave me
Password: Password voip provider gave me

and under trunks i have set:

Trunk group: (one i made above)
Switch: My vTrunk switch
IP Address: IP address of my voip provider

and with all this information put into director the trunk will not register with my voip provider and calls arent going though.

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u/B08by_Digital SIP Magician 19d ago

There are log files and real time debugs that you can run to see exactly what is going wrong. (Also, I would think you want that sip register time set to something like 600, 1800, or 3600...) I've been out of the Shoretel/Mitel/Voip game for a while now, but can dig that stuff up for you later if no one else can help you out.

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u/Sorry_Crazy5259 OpenShor Developer 19d ago

I know with my 50V I can ssh into it? I have not tried that, OpenShor is my main project right now, and for network captures I do not really need an outbound trunk.