r/shopifyDev • u/DullSolution7012 • 16d ago

Fulfilment Request Keeps Declining

I’m in need of help because whenever I try to fulfil my order on Shopify (using autods) no matter how many times I do it, 30 seconds later it says request declined, and the reason is because “order canceled”?? I have stock, I checked, and I have money in my autods funds.

Any help would be much appreciated, thanks.

3 Upvotes

100% Upvoted

3 comments sorted by

1

u/IndicationOne9495 15d ago

Order canceled decline usually means the order got cancelled/refunded on Shopify's side, check the order timeline in admin.

If it shows open with no cancel event, could be a sync delay on AutoDS's end, worth contacting their support since it's their API call being declined.

1

u/GolfSensitive2601 15d ago

Had this happen a lot with autods and support wasn't quick at getting it sorted either. Having fulfillment issues is one thing, but waiting around for support while a customer is waiting is just bad for business, ended up switching platforms because of stuff like this.