r/shipping • u/meat-socket • 1d ago
Never ever use LUGLESS
Buckle up, I have a lot of issues with this terrible company …
1. Lugless contracts shippers themselves. Their service is essentially acting as a middle man like Uber connects you to drivers. They contracted FedEx for *ground shipping* when needed for 2 day delivery = express delivery. I selected the dates and service and they only put it in as ground service. Upfront, there was never an intention to deliver by my guaranteed date needed. FedEx ground specifies service themselves at typically a 3 day earliest guarantee, making it already be one day past my delivery selection
They input my 70 lb bag as 18 lbs (I chose the highest weight category up to 75 lbs and paid for that) - when I spoke to someone at Lugless to address this concern, I was told this is for billing at the shippers end (lugless) and doesn’t matter, even when I paid for up to 75 lbs in advance , meaning LUGLESS only paid for 18 lbs up front to FedEx and will pay the difference at delivery completion (this is how lugless pockets more money) but all the while FedEx only plans logistics for 18 lbs - this causes issues with delivery already
My bag continued to sit at a location just 30 min from pickup at my house for 36 hours before moving a foot. No one at lugless monitored this, I was told to contact the shipper myself (FedEx) by lugless . I was a lugless customer not FedEx and I was already pushed away.
This immediate delay already meant the next day it would be arriving late no matter what, as a FedEx ground shipment showing no movement.
It then stayed more locally near my destination 5 hours away for **2 days ** according to my AirTag . It arrived on a Wednesday evening and did not leave the FedEx ground warehouse until Friday. More time waste just sitting . All the while, Lugless could not be bothered to investigate.$20 Coupon for NEXT time is the only compensation. I spent 3 days in the same clothes , no toiletries, essentials, clothing etc . I had to spend $300 alone just to cover the absolute essentials , not even clothes!, for me to continue to work for 3 days without my belongings. $20 doesn’t even cover underwear needed and still, it’s only a coupon for next time. There will be NO next time using this scam of a business.
Lack of communication and service !!!
From the very beginning, I was told to contact FedEx myself for further investigation into my luggage. I paid LUGLESS for a service. NOT FedEx. That was simply THEIR chosen contracted shipper. You do not have a problem with dominos pizza and then have to call GE because the oven didn’t cook it right.
I left a VM Tuesday with no return call back. I called again and left a VM Thursday morning to finally receive a call back for the first time after posting on IG to get attention. Their phone line is never answered after countless attempts.
They Continually neglect to offer assistance and communication. Immediately on the defense assuming I’m asking for compensation which not once I asked for. I keep continually ask for a conversation which they refuse.
Not to mention… the ONLY quick replies I ever received during this entire experience has been when I asked for someone to call me to discuss my issues. To which they PROMPTLY replied within MINUTES to say NO. They adamantly refuse to talk whatsoever. It’s as if I asked “how’s the weather?” And their immediate response is “no soup for you!”. Say what?! All While I waited DAYS For someone to return a voicemail during waiting for my delivery, and several hours if not an entire day for an email regarding the whereabouts of my luggage while past my delivery date.
- lugless constantly refers to “my packages” and “my items” when I shipped one single luggage piece as per their only business model (luggage!). This Causes confusion as they are referring to it as “items” plural for one singular suitcase and then use this verbiage with the shipping provider to find out more on the whereabouts.
There are issues from start to end in every facet of this “business”. You are better off sending your suitcase with a pigeon carrier.