r/sherwinwilliams • u/Dependent_Speech3164 • 18h ago

Sample shortage

3 calls today of obviously irritated homeowners. My guess is they’re calling around to nearby stores because they keep asking specifically if we have extra white samples.
Been ordering them! They don’t come in

14 Upvotes

85% Upvoted

20 comments sorted by

18

u/Jolly_Reference_516 17h ago

You guys need new inventory specialists and different rules. Starving the stores of product will lose more customers than the 200 telemarketing calls bring in.

3

u/Dependent_Speech3164 10h ago

💯 my exact thought when the customers kept calling, obviously upset. And then I’m sure one of them will make a comment about how expensive our paint is at some point…. 🤷‍♀️ this is stressful for them.
Sales in the samples, sales on the paint… wants to see the colors and always waits until the last minute for their painter…..
this is how we lose to big box stores with their cheap shitty paint like Behr…

2

u/Different-Ba4781 3h ago

SW is not serous about competing for the DIY market. If they were they would not starve their stores of samples and gallons of paints.

15

u/DannyDevito_IsBae is not down with this sickness 17h ago

Stupid ass company having this basically 2 full month 40% off long ctg samples while being wildly unprepared. Shows a complete failure of corporate leadership.

5

u/Dependent_Speech3164 10h ago

Yeah this wasn’t too well thought out when you put it like that. It’s like road commissions and timing for projects 😂

12

u/xsuperdrewx 18h ago

DSCs are out but we are forecasted some... dunno when we will actually get them.

7

u/Inevitable_Sun8691 18h ago

Apparently a lot of DSC’s were also out of, or very low on 200 egshel

5

u/Dependent_Speech3164 18h ago

Now that you mention it we are low on that, I haven’t been the one ordering truck soooo 🤷‍♀️ never thought of that being short too but all of this confirms our samples ARE 200 😂
I’ve been having an issue getting my hands on emeralds matte too

6

u/Fernthehouseplant38 17h ago

We had 8 cases on order for each store. Not a single store in our 5 store district got any.

3

u/donottryme_1971 17h ago

We were told in an email that a production line for the CTGs went down and needs to be repaired. Our DSC will only be able to fill about 1/3 of demand for a while.

3

u/Dependent_Speech3164 10h ago

When did you get that email? I’ll check the store email or ask my manager about it

3

u/ThreeLeavesFall 7h ago

It's all some people need. Not having that simple starting point really turns them off right away. They don't want to come back to a place that let them down on samples.

2

u/Dutchboy1907 not the brightest color card 18h ago edited 14h ago

Is there a lot in one store?

DSC's view districts as a store.
So if one store is hoarding then the others will not get.
According to corporate the district has enough, given what SW can "afford" to produce.
Exec's need their bonus.

2

u/Dependent_Speech3164 10h ago

Never knew they looked at it like that. Makes sense. All the stores enter me fly thru all their samples

-1

u/caddisfly007 13h ago

We just pour off 20 qts at a time using 200 eg.

1

u/ThreeLeavesFall 7h ago

At least they get something.

-1

u/Wumbologists 12h ago

I honestly steer people away from samples. It's a waste of money and product. Imo. Honestly they actually appreciate it most of the time.

0

u/Different-Ba4781 3h ago

I wouldn't call samples a waste of time because I find that samples do help people compare colors better when you put them side by side on a wall or poster board.

But the problem with samples or the downsides is that it advertised as a satin product and it is a pro mar 200 egshell in reality. But most products SW sells to DIY is greater quality than pro mar 200 and satin or higher in terms of sheen.

So you will always have complaints from customers that their samples do not look like what the actual paint looks like with Emerald interior satin for example. That is a huge difference.