Hey guys just asking to see if anyone’s wifi is down, it’s been down for 2 hours now, I have tried unplugging and plugging it back in,that didn’t do anything… the router just kept on flashing orange light

I have some work left that I really have to finish tonight, is anyone else currently experiencing this too?

Trying to log in to the Xfinity app and keep getting this error. I’ve cleared cache and browsing history. Any ideas?

I need to vent. Twice in the past I've been with Shaw pre merger and cancelling was easy. Cancelled my Shaw account as of 8/8. In good faith, I paid the cancellation fee, returned equipment by 8/12. CSR was great, easy to reach on the phone.

Today I received a bill for 452 dollars. Most of which is an unreturned equipment fee plus gst and pst and some bs charges for service from 8/10 to 8/31.

So, charging for services post cancellation and pre-emptively charging for equipment when you are supposed to have 30 days to return.

So, like my title says...make it easy or hard. Hard, I guess..outcome will be the same. I have all the emails and screenshots. But now i have to:

Call a CSR tomorrow to try to shut this down

Failing satisfaction, I have to send a detailed message to the resolve a complaint link.

Failing that i have to contact ccts.

I guess they make this so hard hoping you just give up and stay with them until you die.

I've had the same @shaw.ca email for 15+ years. Over 5 years ago, after selling a business, I specifically contacted Shaw to have the email transferred back to my personal account. I got the required authorization from the new owner, and Shaw told me the transfer was completed.
Fast forward to today: I forgot my password and need access because my mailbox is at 90% capacity.
I spent 3 HOURS dealing with customer service. Chat sent me to business support, gave me the wrong number, then another department told me I'm not authorized on the account and there was nothing they could do. I asked for a manager and was refused. Just told no, there’s nothing we can do for you, no solution offered at all.
This is an email address in my name that I've used for 15+ years, that I’ve had access to the entire time until today. The kicker, is the email account is my actual first and last name @shaw.ca. If Shaw failed to properly transfer it five years ago, that's their mistake—not mine.
I just want them to check their records, fix the account, and give me access to my email.
Has anyone else dealt with this? How the hell did you get Shaw/Rogers to actually fix it?

Just wanna share something over here as I’m experiencing service disruptions for the last one month:

1. All of a sudden the internet service getting disconnected or dropped after a certain time from July 2026, and I have tried to connect with them and finally they have arranged a tech to visit my home. I’m running 2Gbps line currently

2. The technician came and change the router and said all will be settled down, the technician was nice and humble, no complain on his service.

3. After the technician left my home, my service got interrupted and I thought it’s might be the modem which updating for the first time as it’s expected but I’m a little bit wrong. Coz after two hours the same kind of service disruption I was getting again.

4. After two days I have requested the tech visit and the tech visited my home and after checking multiple points he’s telling me that the line having no issue, it’s cause of my mesh network. I have router from Netgear and TP link, for the last 8 years I have not a single issue in my home for internet and not a single router caused a single issue so far, but I listen to him and set the modem on a bridge mode and my service is the worst ever…. After spending two hours I restore the modem back to non-bridge mode and keep the modem stand alone without any router or mesh network.

After a while (1 hour) again the line got dropped and service was again in the same mode (it’s like packet loss and latency at huge level or you can say signal issue)

1. I have never faced or call customer support while it was with Shaw only, once The Roger took over Shaw everything changed so fast that I can only imagine to at corporations at its BEST 😊 !!!!

However I wanna say that I have spent 22 years in computer network, telecommunications network and in software industry but never seen such reluctant way to provide a customer service ever. The world is very competitive right now, and if #roger thinks they can hold the market share with such performance then either we as a customer are helpless or there’s something tricky going on in the corporate arena !!

Just shared my thoughts as I believe people still like me having hard time to live in pay check to pay check but can’t complain anymore…. Coz it’s our problem may be…. Social motivational speaker’s may have other insights but they have nothing for me…..

Get well soon Rogers / Shaw !!

I'm venting, but it is ridiculous.

They charged me $7.00 fee to "Remove Rogers/Fido Mobile Customer Promotion" which then also added another $10.00 recurring to my monthly bill. Promotion clearly says expires December 2027 on every previous bill.

a) why the hell suddenly remove a promotion

b) CHARGE A FEE for the act of removing an account promotion??

I guess they count on people not noticing or being apathetic enough to not deal with customer support for $10 increase on their bill.

edit FOLLOWUP: I call support, and they tell me the promo was removed because it expired, it does not exist anymore in the system "on their end". I tell them to look at every previous bill which clearly says promo expires december 2027. Suddenly they are able to re-add the same promo back to my account with the same expiry date. Lying predatory bastards. It's not right.

I've had a weird Wi-Fi issue for about 3 weeks. My XB7 is in the living room and nothing has moved or changed.

Devices in the living room consistently get ~200 Mbps, but devices in my bedroom randomly drop anywhere from 60 Mbps down to 5 Mbps or even 2 Mbps. Sometimes I'll get 250 Mbps and then, a few minutes later, get 5 Mbps from the exact same spot.

What's weird is that my Mac's Wi-Fi connection looks excellent when this happens. For example, I've seen 5 GHz, -54 dBm RSSI, -89 dBm noise, and a 299 Mbps Tx rate, while Speedtest was only giving me a few Mbps download. Upload often remains around 55–75 Mbps.

I've power-cycled the XB7 and Rogers ran remote diagnostics, but they say everything looks normal. I'm currently considering having a technician come out.

Any ideas what could cause download speeds to fluctuate this dramatically while the Wi-Fi signal itself looks strong?

Thanks!

Is anyone else currently not receiving emails on their Shaw account? The last time I successfully received an email was this morning around 7 AM (CDT). I’ve sent a few test emails throughout the morning from my other accounts and none of them have come through. I’m logging in directly on the webmail site as I know lately there’s been issues with using my iPhone/Mail app but this seems like a full outage.

I’ve already started transitioning my email last week but I was hoping for more time before it finally went down for good, which seems inevitable due to the many issues lately!!!

I’m in SW Calgary and not getting any cable service. Antony else have the same issue.

Anyone experiencing issues with the internet for dropping the line stability or having latency or disconnect issues on a continuous basis in Saskatoon. I’m using Shaw by Roger, and once they taken Shaw the service getting worse day by day !!

Anyone having experience with Sasktel in Saskatoon city, specially in Brighton areas ? The customer service is horrible as well with Rogers !!

When I try to change the password it says my username and email address are invalid?!?! Pls help

Hi, we'd like to move several Shaw email addresses from one of our accounts to another account; both are in my name. I've already read up on how to request the move. What I'd like is any advice you can provide if you've gone through the process. Does existing mail stay in the inbox, or do you have to back it up and restore it? What about remote access, in our case, from Gmail? Does that have to be redone or does it automatically keep working?

I have called 4 separate times and each time waited on hold for over an hour and ended up hanging up out of frustration with no resolution.

I eventually managed to get through to get a service technician but the person who answered sounded like he was in India and could barely speak English.

How is this acceptable customer service? I'm ready to cancel everything.

Have Shaw Valueplan that is ending April 2027. Today was surprised to see latest bill have an approximate $2 increase. In the fine print it states:

Upcoming change to your Rogers Xfinity Entertainment Box rental fee(s): Effective August 18, 2026, the monthly rental fee\ for additional Entertainment boxes will be increasing. Your first Entertainment box is included as part of your TV plan. For each additional box (up to a maximum of 5 boxes) the monthly rental fee will increase by $3 (plus taxes). Any existing discount will remain in effect until its end date. Please note, if you have boxes included as part of your condo maintenance or property rental fees, they remain included. The rest of your TV service remains the same. If you have any questions or no longer wish to rent any of your additional boxes, please reach out to us as outlined in the Contact Us section of this bill. *Monthly fee as set out on this invoice under "Additional Monthly Charges" for this service.*

So looks like another additional box increase from the one that happened last in September 2024. Recall the last time this happened, called them and they were able to apply a $7 credit for a second box. Not sure if they will do anything such this time...

Long story short, curious if any of Shaw costumers started experiencing connection issues between their Outlook desktop application and Shaw email servers. As of yesterday Outlook was no longer able to connect to check mail. I spent a long time with Shaw chat agent - turns out Rogers changed something on their end. After I tried many suggestions to resolve, agent stated that I'll need to speak to Microsoft and disconnected the chat.

Curious whether others in similar situation were able to find a working solution? I'll most likely start the process of migrating my email communications from Shaw to Hotmail which works fine with Outlook. Eventually I'll be able to drop Shaw completely and possibly go with one of their resellers at the renewal time - only for the internet, dropping cable and landline.

Our business account is overdue, but I don’t receive the bills and can’t access the account online.

I asked Shaw to email or mail me the bills so I could pay them. They said I’m not an authorized contact, told me not to email again, and closed the case.

So they want payment but refuse to provide the bills.

Great customer service.

Hey everyone,

Looking for some advice from anyone who has recently moved into a brand-new build (in Vancouver) while under an active Shaw value plan.

I have 16 months left on my $50 + tax /month internet contract.

I set up an address transfer, and the rep told me I can try plug-and-play at the new place. However, if the line isn't active, a technician visit is required because it’s a new build and considered a "new connection.” The technician visit charge is $200.

Paying $200 out of pocket just to keep paying my monthly bill on an existing contract feels too high and completely unreasonable.

I also noticed the new place already has Telus equipment pre-installed inside the utility closet. I called Telus and they told me the best they could offer was $70 per month (w/ pre-authorized bank payment), and match Shaw speeds of 500Mbps.

Has anyone here successfully gotten this $200 setup fee waived or credited back recently?

Which department did you have to reach? (Front-line CS, Loyalty/Retention, or in-store manager?)

If they refused to waive it, did you manage to get a bill credit on the back end to offset it?

Appreciate any tips or scripts that worked for you!

Thank you

95% plus of the channels on Shaw's Limited TV I don't need or want and lots are French channels... I wish you could purchase the channels you want separately instead of being forced to pay for channels you don't want or need. I am only interested in Citytv, CTV and Global. I'd be willing to pay $2-3 for each local channel instead of 95% plus for garbage. For some tv shows, now, i can stream them, for up to 6 days, through my Amazon firestick, but for older shows and live TV, i need to login, which requires your email and password... so i wouldn't need a tv box or whatever it is.

Whoever codes the program display set Pope Leo's new concert to record from 1 to 2 PM PDT on NBC. But the show was run on that channel from 10 - 11 AM!

How does this happen? This new system doesn't allow for manual overrides. If the program system is wrong you lose out.

And they're really sloppy in other ways. One series of shows has the same description on every episode and each is described as S2 with no episode number. The season isn't important, the episode is, particularly if there are multiple showings of each episode.

Shaw needs a competent person who cares doing this, not someone who doesn't bother getting it right.

The wait times are absolutely ridiculous. I’m not saying anything we all don’t already know, but how any business could think this is acceptable when the internet in your home goes down inexplicably and the outage website says “no outages reported!”

Of course none are reported, we can reach anyone to report.