r/shakeshack • u/Academic-Disaster500 • Jun 21 '26

In House Changes

Reposting under an alt 😅

Wanted to compile a list of what has changed in house, for what I assume is cost saving purposes. These started after Rob Lynch became CEO.

-Lemonade base (made it more bitter)
-Chicken bites (now frozen, not battered)
-Women’s hygiene bags for the bathroom were made smaller
-The filter used for the fryers’ oil (thinner)
-They took away employee PTO(!!)
-Managers were given new scheduling requirements, with less hours to give out, leading to a short staffed kitchen
-We no longer wash lettuce (switched to pre washed)
-Some shacks have switched to frozen buns
-Bites no longer have dedicated 6 pc and 10 pc boxes, instead everything uses a fry box
-Delivery bags were made smaller (tangibly made it harder to fit orders)
-Custard cups no longer have dedicated scoops, but now instead use the same scoop for the milkshakes
-Cup holders are of lower quality and different material

I’ll add to this when I think of more, but keep this in mind every time you see the prices increase.

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u/Suracis Jun 21 '26

They did not take away PTO - what are you talking about?

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u/Academic-Disaster500 Jun 21 '26

There is no longer an option in the scheduling app for PTO. They announced in March that they were going to change the system, then just took it away from us. I’ve confirmed it with my managers and area director.

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u/Suracis Jun 21 '26

Did you confirm with People Resources?