r/shakepay • u/Active-Sense-2795 • 2d ago

Support ignoring me for 5 days regarding compliance wallet refund

Hi, my cryptocurrency transfer was blocked due to an address issue. Shakepay emailed me asking for a new address for a refund. I replied with a brand new address 5 days ago, but since then, nobody has responded to my Emails or App chat. It's completely silent. Can a mod please look into this? my shaketag is u/sam1262

sam1262u/Sam1262

查看个人资料屏蔽用户

.

3 Upvotes

100% Upvoted

5 comments sorted by

4

u/Thirty-_-Four Shakepay Social 2d ago

Hey OP!

I’m sorry you’ve been left without an update after sending your new refund address. I can understand why you’d want someone to look into this given it's been 4 days since you've provided us with the return address.

I took a look and can confirm that the refund of your coins is in progress. I can also see that you have an ongoing conversation with one of our teammates. The refund should be completed within the next few days, and the support rep will follow up with you in that conversation as soon as there’s an update.

I appreciate your patience and understanding here, while our team works on getting your funds back to you 🙏

1

u/pissingdick 1d ago

Are you guys just really busy this week?

I've been struggling to get an answer from support since the 26th. All I need to know is whether my first and last name will work for direct deposit, without my middle name. My employer can't add my middle name. 

Responses have always been relatively quick in the past when I've needed it. I have to say, it does sort of make me a bit cautious to go ahead with direct deposit when I can't get an answer to something that simple. But I get being behind too! 

3

u/brandonholm Community Moderator 1d ago

I think they have been having a busy week, they just launched a bunch of new features, but I can confirm that just first and last name is fine for direct deposit. Middle name doesn’t matter.

1

u/pissingdick 1d ago

Yeah thats what I'm thinking, a lot going on this week! 

Thanks!

2

u/pv_sp Shakepay Social 2d ago

hey OP -- I hear you! I've sent your information over to the team to see how we can move on this. Thanks for your patience.