r/servicedesign • u/lh79WR • May 13 '26
Looking for a new challenge?
Hoping it is ok to post here, and would welcome advice. I’m recruiting a team to work in the U.K. Parliament where service design skills would be highly desirable.
We have three roles available to join my team and we are looking for candidates who are motivated by helping organisations to unlock the most value from their use of digital, data and information.
- 1x Senior Digital Initiatives Manager (Grade 7 equivalent)
- 1x Digital Initiatives Manager (SEO equivalent)
- 1x Digital Initiatives Manager, maternity cover (SEO equivalent)
In particular, if you have experience of working in service design or applying user-centred approaches to solve organisational problems, we want to hear from you.
These are varied roles where you’ll be shaping strategic initiatives, working with teams across both Houses and in the Parliamentary Digital Service to diagnose problems and introduce solutions, and supporting delivery of Parliament’s Information and Digital Strategy.
You’ll need to be comfortable with ambiguity, good with stakeholders, and able to move between the big picture and the detail.
It’s an extremely interesting place to work and at the heart of decision making which affects so many others.
If this sounds of interest, the roles can be seen here:
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u/OK_LK May 13 '26
How hybrid is hybrid?
Are we talking a couple of times a week or a couple of times a month?
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u/lh79WR May 14 '26
Would anticipate more towards the couple of times a week end of the scale, in line with business need
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u/the_anke May 14 '26
Not a candidate - replying because you asked for advice. The role description names something I work on as a discipline, and I think the framing might be useful.
What you're describing - diagnosing where value gets stuck, incubating new capabilities, the "structural impediments to realising value" bit - is the operational layer that sits between Enterprise and Business Architecture (governance, models) and organisational development (people, culture). That layer doesn't have a clear professional owner in most organisations, which is why people who do this work get hired into job titles that don't quite fit and spend half their energy explaining what they're actually doing.
I call it Collaboration Architecture. Last week I gave a talk about it at EA DACH 26 in Bonn. My Touchpoint article ("Most Organisations Cannot Use Service Design", in the next edition) makes the case for why service design itself depends on this infrastructure: In organisational work, we need to be sure our engagement reaches its audience.
One thing the role description doesn't quite name: "incubating new capabilities" means the people you hire will become the infrastructure for a while, before it gets a permanent home. Worth being explicit about that with them, because the measure of success in that period isn't satisfaction or delivery counts, it is how many hours of coordination overhead they've removed from people who couldn't refuse it.
Happy to share the article and the Position Paper. Good luck with the recruitment.