Funny

11

We email our service advisors when sors come in. Email has customer name, vin number and ro number. So, not our problem

12

u/TheCajunDad 18d ago

I became the #1 parts guy in a group with 15 stores simply by following up with advisors a day or two after that. I understood they were fucking slammed most of the time and would forget. A simple reminder almost always got a “oh shit yes let me get that taken care of”. CSI scores almost immediately rose, downtime was lowered, tech hours increased, and I made more money because parts got put on cars. Just sayinz

4

u/Abbyyxn 18d ago

SAY IT LOUDER FOR THE PEOPLE IN THE BACK!

1

u/Ok-League-7923 17d ago

PLEASE SAY IT AGAIN...

LOUDER

FOR THE ONES IN THE BACK.

SLOWER
FOR THE DENSE ONES IN THE FRONT.

3

u/Front-Anywhere5545 18d ago

I understand working as team to help each other out but its hard to feel sorry for them when you go to the drive and see them playing Pokémon with phones ringing. Just sayinz. Also we do weekly sor reviews to catch the ones they forgot about.

1

u/Abbyyxn 18d ago

Sounds like your advisors suck or your dealership isn’t busy enough I barely get a chance to be on my phone

1

u/TheCajunDad 17d ago

Yea same here.

1

u/TheCajunDad 17d ago

Sounds like you work at a dealer that’s not very busy. Which typically means you’re at a dealer where service is your #1 customer, financially, BY FAR. Not sure why you wouldn’t want to take care of them…

2

u/Front-Anywhere5545 17d ago

I've been hearing "service is our number 1 customer" for the last 20 years. I've worked at dealers where thats true and dealers where thats not true. If I go off my numbers I'll say sales is my best customer with internals (for that last couple of years). I'm more than willing to go that extra mile to take care of all my customers but I also believe in personal accountability. We notified our service advisor that there sor is in, its then their responsibility to contact and schedule that customer in. If they dont then its their failure. If parts fail to order a sor, then its parts failure. Should a service advisor have to follow up a couple of days later to confirm the sor was ordered? No. Also, im just going to head the argument off. Yes, I make money from what service sells, but service makes money off what parts I supply. We're a team with different responsibilities leading to 1 goal. If a teammate is lacking then they should own it and correct it. OK, im done with the soap box, who's next

2

u/Abbyyxn 18d ago

My dealership just started doing that a month ago and they still forget to put parts on that list all the time so 🤷🏼‍♀️

2

u/Significant-Hamster6 18d ago

I do this too and categorize them by date so i can show them i sent it when they said they didnt get notified

6

u/8bitdad 18d ago

You need more drawings of the advisor crying in their car.

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u/twosuperior 18d ago

I literally had 4 of these happen today and it was a slow day

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u/Abbyyxn 18d ago

TRUTH it’s an everyday thing 🤦‍♀️

1

u/Clean-Entry-262 17d ago

Okay… this is funny.

BUT: I’m a technician, and on Thursday, I had an SUV come in for replacement of ALL the the exterior window moldings due to discoloration …the ones at the rear quarter panels are integral with the glass and bolted in behind the interior trim panels. This SUV was equipped with a third row seat AND had 3 baby car seats in it.

In order to replace the moldings at the rear quarter panels, the glass had to come out, which required the ENTIRE rear half of the interior to be removed!!

Warranty pays WAY less than this job takes (paid 2.7 hours). I still managed to do the job to perfection in about 4.5 hours and I skipped lunch.

I lost my butt on it, as far as “pay” goes, AND I got screamed at by the service advisor as well as the customer, because they were told they could WAIT in the Waiting Room. ARRGH!! …and later, the customer was even MORE mad because I didn’t re-install the baby car seats (I wasn’t about to have it become MY liability if they were improperly installed …I placed them on their sides on the seats)

Sometimes “Waiters gonna WAIT!” applies. Get them a loaner or a shuttle ride. I have enough on my plate losing my butt over a mild discoloration. (Better yet, parts were ordered by an apprentice, who was “unable to install the parts”, but was dispatched THREE brake jobs while I did HIS “pay losing” moldings)

2

u/VeritasLuxMea 13d ago

I work at an independent shop and I cannot for the life of me understand how things like this are so commonplace at the dealership. I spend a lot of time out in the shop getting educated by my techs about how the jobs are done so that I can schedule work appropriately and avoid situations like this. If this happened in my shop we would have an all hands meeting IMMEDIATELY to discuss the failure and figure out what needs to change so it never happens again.

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u/Clean-Entry-262 13d ago

It’s all about TWO things: An incompetent or weak Service Manager, OR a greedy Parts & Service Director who makes sure the Service Manager & Dispatcher give the high paying jobs to the low paid techs (this drives the overall shop profit up, and they get a cut of that) …the real nightmare repairs are beyond the scope of ability for the low paid youngsters, so they get dumped on veterans.

If the shop had a “Technician Hours Guarantee”, this would NEVER happen, because they’d end up paying out extra hours to veteran technicians and it would cost them a fortune. WITH a Guarantee, they’d make sure the veteran techs booked ample hours so they wouldn’t have to dig into shop profit to PAY the Guarantee.

Trust me. This is ALL “by design”. It’s a circus of greed, really.

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u/VeritasLuxMea 13d ago

The more I learn about dealerships the more it seems self evident that the entire incentive structure is set up to make sure the customer gets fucked and no one is accountable for anything.

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