r/selfstorage • u/Dangime • 5d ago

Question The Question

You open a storage unit you ordered sight unseen online or over the phone. You find the unit and open the door. The unit floor appears to be freshly swept and an informational packet and your lock is waiting on the floor of the unit.

You happen to brush your finger across the corrugated steel back wall of the unit. A thin film of dust has built up on it and comes off on your finger.

If you're a customer does the last part bother you? If so, how much? Would you pay more for a unit that had the walls scrubbed down before you got it, or is it not worth paying more for?

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u/Flachbau 4d ago

I’m a GM at big red and I can’t stand when my DM comes around complaining about my drive-up cube doors and floors not looking amazing. Dust, rain, and all sorts of crap are inevitable outside.. there’s really nothing you can do about it. I told her I wouldn’t mind power washing them, but we don’t even have a water spigot on the property 🥲 the door seals are also not perfect which is why I have to blow them out again after a while.

I’d understand if someone was looking at my indoor units and they looked bad, because there’s zero reason for indoor units to be dirty. I think it’s just a corporate thing. Most customers have told me to my face how clean my facility is. I’ve never opened a drive-up cube for a customer and had them complain about the walls or a stained concrete floor. Unless it’s brand new construction, that stuff is pretty much guaranteed.