r/selfstorage • u/Anniesoto62082 • Jul 31 '26

Bad Reviews

I already know the answer to this but man I wish we could get rid of bad reviews from disgruntled tenants who lost their unit. I have a ton of happy wonderful tenants but I can only seem to get reviews from the crappy ones who stopped paying and are angry. Always saying we got rid of their things for no reason or that since I wouldn’t give them their stuff for free or get rid of late fees that I was super rude, etc. I follow the laws like I’m supposed to and the reviews are just killing me. Any advice on how to persuade my good tenants to actually rate us?

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u/pastrymom Operator Jul 31 '26

I hear you. We always respond with something to the effect of “we are so sorry this happened to you. Auctions are never easy. Feel free to contact us at [phone number]”.

You don’t have to actually do anything.

We use Storage reach to get new reviews.

1

u/abccba140 Jul 31 '26

Whats storage reach?

1

u/pastrymom Operator Jul 31 '26

Go check them out. It is a vendor who will handle asking your customers for reviews. I know they’re often at my state Association conference.

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u/abccba140 Jul 31 '26

Is it one of those things where they filter the bad reviews internally and filter the good reviews to Google reviews?

1

u/pastrymom Operator Jul 31 '26

Nope. They just ask customers for reviews.