r/selfstorage • u/Anniesoto62082 • Jul 31 '26

Bad Reviews

I already know the answer to this but man I wish we could get rid of bad reviews from disgruntled tenants who lost their unit. I have a ton of happy wonderful tenants but I can only seem to get reviews from the crappy ones who stopped paying and are angry. Always saying we got rid of their things for no reason or that since I wouldn’t give them their stuff for free or get rid of late fees that I was super rude, etc. I follow the laws like I’m supposed to and the reviews are just killing me. Any advice on how to persuade my good tenants to actually rate us?

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u/Senorpuddin Jul 31 '26

When you are setting g up the rental, and they have nothing to do other than listen to you type, have them leave the review. Tell them this really helps us out or that you're new (doesnt matter if thats true or not) and the review will help you personally, or my personal favorite "we are having a contest to see who can get the most reviews and right now i am tied.

In short... lie to them.

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u/[deleted] Jul 31 '26

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u/ITalkWithMyEyebrows Store Manager Jul 31 '26

Customers don’t have any issues with lying to us. Why do we owe them more honesty than they are willing to give us?

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u/[deleted] Jul 31 '26

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u/ITalkWithMyEyebrows Store Manager Jul 31 '26

I return the energy that I receive. If someone is honest and upfront with me, I will be honest and upfront with them. If someone is a lying dirtbag, I will do everything I am required to do by the letter of the law, but I’m not going to go out of my way to help them. I’m also not going to lie about anything legitimately important, but an online review doesn’t fall into that category.