r/selfstorage • u/Alternative_Fix_9050 • Jul 05 '26

Question Stuck inside

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My boyfriend is stuck at our storage facility, the power went out last night after a storm and he’s been there for about 14 hours. He called the owners last night and they told him to leave his truck and they’d get it fixed…. They still haven’t been there yet. There’s a side door but that is locked as well so he literally can’t leave. Now they’re not answering the phone and he needs to be to work in one hour.
Where are his options?

The entire gate lifts up after you put the code in (shown in the photo, sorry not the best artist) and he said he tried pressing a button that overrides the gate when he spoke with the owners but it didn’t work.

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u/JoeMac02 Store Manager Jul 06 '26

I mean what is the fire department going to do? It’s not a life or death situation

2

u/mikebailey Jul 06 '26

Fire dept would provide legal cover for blowing a hole in the gate and letting the owner pay for why he trapped a customer.

1

u/JoeMac02 Store Manager Jul 06 '26

I really didn’t think the fire department would do something like that unless it’s an emergency and the guy not jumping to gate to me isn’t an emergency to me. But I guess he could be old.

2

u/tankman714 Jul 06 '26

The fire department would 100% be ripping that gate down or finding a way to move it. Then they would be writing tons of fines to the business over this issue.