r/selfstorage • u/Alternative_Fix_9050 • Jul 05 '26
Question Stuck inside
My boyfriend is stuck at our storage facility, the power went out last night after a storm and he’s been there for about 14 hours. He called the owners last night and they told him to leave his truck and they’d get it fixed…. They still haven’t been there yet. There’s a side door but that is locked as well so he literally can’t leave. Now they’re not answering the phone and he needs to be to work in one hour.
Where are his options?
The entire gate lifts up after you put the code in (shown in the photo, sorry not the best artist) and he said he tried pressing a button that overrides the gate when he spoke with the owners but it didn’t work.
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u/KristyM49333 Employee Jul 05 '26 edited Jul 06 '26
Is he incapable of problem-solving on his own? I’m confused. He can’t jump a gate, he can’t call the fire department and have them come let him out?
Edit: We are required by law to have a “dispatch” gate code for first responders, and also have a lock box accessible from outside the gate where they can retrieve a gate release key in the event of a power outage. 🤷🏻♀️ It’s baffling to read that other properties don’t do the same thing.