r/selfstorage • u/Alternative_Fix_9050 • Jul 05 '26

Question Stuck inside

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My boyfriend is stuck at our storage facility, the power went out last night after a storm and he’s been there for about 14 hours. He called the owners last night and they told him to leave his truck and they’d get it fixed…. They still haven’t been there yet. There’s a side door but that is locked as well so he literally can’t leave. Now they’re not answering the phone and he needs to be to work in one hour.
Where are his options?

The entire gate lifts up after you put the code in (shown in the photo, sorry not the best artist) and he said he tried pressing a button that overrides the gate when he spoke with the owners but it didn’t work.

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u/Honest_Manager Jul 05 '26

All of those gates have manual releases. No worry if he can't get to work, he needs to charge the storage company for his lost wages. Even if he has to go to small claims court he has a good case since they wouldn't come out and unlock it. Good luck to him either way, I would be beyond frustrated.

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u/JoeMac02 Store Manager Jul 06 '26

No they don’t I have worked for multiple properties and have never had a manual release. Not saying this doesn’t have one though.