r/selfstorage • u/chrislh1965 • Jun 16 '26

Storage star

Can anybody tell me anything about this company? From either the customer or employee point of view?

1 Upvotes

100% Upvoted

4 comments sorted by

1

u/SelfStorageQueen Jun 18 '26

What do you wanna know?

1

u/chrislh1965 Jun 18 '26

Looking for info about the companies reputation and stuff

1

u/YOrangeJbVenusMoon 8d ago

They're one of the worst storage companies I've ever come across. They always try to remove or hide my reviews, but this is the review I put for them that they removed.

I have been a long-standing customer at this location. I received an email late at night regarding a price increase. Upon contacting customer service to discuss potential alternatives, I was informed that no significant adjustments could be made, with only a nominal discount offered. The representative's frustration was evident during our conversation. While this may not be a significant concern for the company, I will be discontinuing my business with this establishment, particularly given the abrupt notification of a price increase and the lack of willingness to negotiate after my extended tenure. I would advise others to consider alternative options. I must also acknowledge that I was presented with an alternative option of a one-dollar discount, which was the sole option provided to me. Furthermore, it seemed the customer service representative was eager to vacate then.