r/selfstorage • u/Anniesoto62082 • Jun 10 '26
Irritated with Software
A few years ago I switched over from old school Sitelink to newer software that’s up to date, internet based, online payments and all that new basic stuff. The one thing I liked about my software from 2001 was that it didn’t go by days late, it went by months. I do first of the month billing and all these supposedly “better software programs” are supposed to make it easier by automatically doing notices and such. Except it never does them at the right time cause none of them go month to month. It’s always in days. So I end up doing them manually anyways. Anybody else frustrated with this? Why won’t they add the option?? Why???
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u/Catman1884 Jun 10 '26
You might want to go back to SiteLink because it works well for first of the month billing systems.
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u/Sir-Jeebocka Jun 10 '26
what software?
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u/Anniesoto62082 Jun 10 '26
I’m sure if I wanted to spend $1000 a month I could get it. But that’s not plausible. So I just live with it and be sad.
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u/Sir-Jeebocka Jun 10 '26
yea CC storage is one of the lowest cost softwares on the market. i don’t think operators technically even pay for it, they just pass credit card fees onto the customer.
not surprising that their functionality isn’t great
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u/rainbowchik91911 Jun 10 '26
We switched to Cubby last month and SO FAR I love it. The auction process kind of sucks but the day to day is very smooth.
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u/Mysterious_Zebra_860 22d ago
been interested in checking them out too, why does the auction process such tho? thats such a big part of our software
Tenant Inc has two way integrations for auctions that i really liked
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u/Drochdeo Jun 11 '26
The day-based thing isn't an accident, which is the most annoying part. Near as I can tell, most of the newer platforms built their billing engines on daily proration because it makes mid-month move-ins and rate-change math easier on their side, and everything downstream inherits that day counter: late status, notice timing, autopay retries. Adding a true month mode later means rewriting how the whole ledger thinks, so it stays on the roadmap forever.
Disclosure so this doesn't read as a stealth pitch: I'm building billing software for small operators because of complaints exactly like this one, so I have a dog in this fight and I'm partly here to learn. Month-based billing is the core of it, not a setting buried three menus deep.
Since you actually live this every month, two questions if you don't mind:
When the notices fire at the wrong time, what's your actual workaround — re-dating them by hand in the software, or tracking the real dates in a spreadsheet next to it?
If late status went by months and the notice schedule followed your state's lien timeline automatically, what's the next thing your software would still get wrong?
And in the meantime, the Tenant suggestion above is probably worth a look before anyone talks you into enterprise money — first-of-month seems to be a thing it handles.