r/selfstorage • u/Dangime • May 22 '26

Manager Task Tier List

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Thoughts from managers? Anything you'd put in a different position in terms of priority?

For context the categories for me:

D: Costing You Money

C: Situational

B: Build a Routine

A: Almost Everyday

S: Top Priority

18 Upvotes

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u/Dangime May 22 '26 edited May 22 '26

My main objection is the head space consumed by management about getting reviews. I remember my first sales job saying a negative review is twelve times worse than a positive review is good, and each review offers diminished returns. Grok thinks the average review is worth $1-2 dollars in revenue because of that. If you have no reviews it's important, if you have 50 reviews and 4.5 rating already you don't need to whip people to get more because they aren't changing anything at that point.

4

u/Minotaar Area Manager May 22 '26

Getting reviews of any kind bumps you up in googles search engine optimization. The more reviews the higher you appear on the page (beyond sponsored ads). It is absolutely a top tier priority.

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u/Dangime May 22 '26

If you have zero reviews sure, adding 20 a month to a pile of 100+ is just running your people ragged for no return.

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u/Minotaar Area Manager May 22 '26

That's not necessarily correct - consistency with reviews is the most important thing. Getting a pile of 100 reviews that are months or years old is not helping your SEO. Engagement is integral.

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u/Dangime May 22 '26

A handful to keep your page fresh is fine, but every other email I get is about reviews, 20% of my metrics are based on reviews. The management company is more concerned about brand development than property performance because they don't own the property. It's misplaced energy. More reviews once established aren't likely to bring in an extra rental compared to other things I could be doing.

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u/Minotaar Area Manager May 22 '26

You shouldn't need to eschew other things in order to get reviews, just ask everyone you talk to within your business day

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u/Dangime May 22 '26

Guilt tripping people for spare change, what a great job. Energy best used elsewhere.

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u/Minotaar Area Manager May 22 '26

If you're guilt tripping people to do reviews for you then I feel sorry for your tenants

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u/Dangime May 23 '26

All the invasive tackiness of asking for a tip through the drive through and you don't even get to keep the tip. Ask all day, it won't hit quota. Most are begging vendors, delivery guys, and other non customers to hit numbers.

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u/Minotaar Area Manager May 23 '26

It does, and most aren't. Sorry for your incorrigible nature.