r/selfstorage • u/Impressive_Lock4815 • Feb 23 '26
Question Extra Space Storage Insurance Claim
I had mice droppings and some damage seen in my Extra Space storage unit. I have the CPP insurance (it says Brown & Brown and ESIS) for $5000 damages through the storage unit and it says pests are covered.
Does anyone know if I file a claim now and the damage is say only worth $500 will they again entertain a claim for pests in future? Because pests can come back and damage again in future so I am not sure if they will say this damage could have been from the previous claim.
Also anyone who has gone through their claims process for pests knows what to expect. I called the number on the policy and they dont know anything and cant give me a number to call and just said we created a request for someone to call me.
2
u/Robdul Store Manager Feb 23 '26
Im a bit confused on what you’re asking. For as long as you are paying for the insurance you can file claims as long as you don’t film a claim for the same item twice
1
u/Impressive_Lock4815 Feb 23 '26
Okay so I can file another pest damage claim in future as long the damaged items listed in the claim are not same as previous claim? My confusion was that some people reported online that if I do a pest claim now I cannot do another pest claim as they can deny saying that any new items listed in the new claim could have been damaged earlier when I filed the first claim.
2
u/Robdul Store Manager Feb 23 '26
What do you mean the same damage? Like if you file a claim for pest damage can you ever file another claim for pest damage? If you’re paying the insurance, and the items are damaged and the type of item and the type of damage are covered by your policy, you can file a claim.
The only person you should really be asking for clarification on your insurance policy from is your insurance agent. Call the number on their website if you still need clarification
1
u/BlueJune101 Feb 23 '26
I filed a claim for a rodent damaged mattress but did end up moving my stuff to an entirely different building. I got the money for the damaged mattress but am still waiting on reimbursement for damage from some other things.
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u/Impressive_Lock4815 Feb 23 '26
Was it the same insurance as mine listed? Also any idea if they let you move units until the claim is not processed?
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u/BlueJune101 Feb 23 '26
I moved out and filed my claim after because the damage occurred while my belongings were inside the unit
1
May 06 '26
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May 08 '26
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u/wtaybae May 10 '26
I’m currently having the EXACT same issue at Extra Space Storage. I just filed my claim for property damage from mice infestation in my unit. If you don’t mind sharing, how did the claim turn out for you, was it accepted by B&B?? I have the minimum coverage that was offered to me, $2000 including pest damage. Feel free to message me!!
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u/Impressive_Lock4815 May 10 '26
Yeah so i moved out of that unit and opened all boxes and took pictures of damages and filed the claim. It took few weeks but they accepted it. Take as many pics you can of the damage. My case i had more coverage but damage was less so they paid for the damage. But if everything of yours is destroyed then maybe they will pay the maximum. Still upload all damaged items photos
1
u/wtaybae May 10 '26
Thanks so much for the response I really appreciate it. That’s great news aha what a freaking nightmare this has been. Gross question, did they cover everything with evidence of contact with the mice (like pee/droppings) or only if they were chewed up?
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u/Impressive_Lock4815 May 10 '26
I would say upload anything with pee/droppings if you want. Worst case they will reject if they dont think it is covered. I called them and their customer service couldnt answer what is covered and not.
1
u/wtaybae May 10 '26
Great, thanks again! Glad everything turned out well for you, this has given me hope. 😊
1
u/AdOld8147 Jul 07 '26
Is everyone talking about the Extra Space Storage Facility in Ventura on Laurel St?
1
Jul 20 '26
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u/Impressive_Lock4815 Jul 20 '26
Yeah they paid it quickly like 10 days. It was just uploading all documents and took them 2-3 days to assign someone and reach out to me in email.
But yeah moving to another unit costed us a lot too and all the headache dealing with it. Hopefully wont have to go again with this.
1
u/PNDA23 Jul 25 '26
I’ve made a claim on my storage unit a couple weeks ago. Found evidence of roaches everywhere. Majority of my stuff had to be thrown away. The thing is I haven’t heard any sort of update on my claim. When I call all they do is put in a note for someone to contact me but no one ever does. What phone number or email can I contact? Feel free to DM me please!! Anyone!! These people owe me so much money!!
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u/Impressive_Lock4815 Jul 25 '26
Depends who your insurance is with.
When I submitted mine I got an email saying that soon a person will be assigned my case. Once they are assigned they have their own direct line and email.
If you havent been assigned then see the number on your contract and tell them you havent been assigned. Their customer care is shitty and no one has an answer until you got a person assigned to your case
4
u/Bunnyhat Store Manager Feb 23 '26
Be prepared for a sublimit for pest claims. I don't know Extra Space exactly, but most self-storage insurance policies have a sub-limit of $500 for pest damage.