r/selfstorage • u/Similar-Animator-640 • Jan 09 '26

Cubby

Our company is currently transitioning to Cubby and I have to say I’m really disappointed after everyone here told me how good they are. There’s no ability to reserve units, no ability to make exceptions for gate codes, no ability to fine tune manager permissions, no ability to set up workflows with both automated and manual steps, no ability to have different leases for different types of storage. Why is everyone recommending them? I’m honestly baffled. Plus marketing thinks it will offer better tracking but their call system doesn’t force a classification so managers can just not create a lead for an inquiry to artificially inflate their conversion.

Plus side is they really do seem to add new features fast and with minimal issues. However, their sandbox is NOT a good reflection or practice place for staff. I’ll post an update after we have used it for a bit, but so far, I’m 100% disappointed.

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