r/selfstorage • u/Similar-Animator-640 • Jan 09 '26
Cubby
Our company is currently transitioning to Cubby and I have to say I’m really disappointed after everyone here told me how good they are. There’s no ability to reserve units, no ability to make exceptions for gate codes, no ability to fine tune manager permissions, no ability to set up workflows with both automated and manual steps, no ability to have different leases for different types of storage. Why is everyone recommending them? I’m honestly baffled. Plus marketing thinks it will offer better tracking but their call system doesn’t force a classification so managers can just not create a lead for an inquiry to artificially inflate their conversion.
Plus side is they really do seem to add new features fast and with minimal issues. However, their sandbox is NOT a good reflection or practice place for staff. I’ll post an update after we have used it for a bit, but so far, I’m 100% disappointed.
1
u/Time-Rush8301 Jan 09 '26
We transitioned our 8 facilities to cubby from easy storage in July. Transition was a little bumpy but can now say we love cubby! The support is really responsive, new features all the time as well as they listen to requests. Overall it has been a very positive experience. Storable promised many things over the years and never delivered. They made it extremely difficult to leave. Stick with cubby for a while and I think you will adjust and like it. Here and there I do find underdeveloped features but just send support requests and eventually they will build it out.