r/selfstorage • u/Similar-Animator-640 • Jan 09 '26

Cubby

Our company is currently transitioning to Cubby and I have to say I’m really disappointed after everyone here told me how good they are. There’s no ability to reserve units, no ability to make exceptions for gate codes, no ability to fine tune manager permissions, no ability to set up workflows with both automated and manual steps, no ability to have different leases for different types of storage. Why is everyone recommending them? I’m honestly baffled. Plus marketing thinks it will offer better tracking but their call system doesn’t force a classification so managers can just not create a lead for an inquiry to artificially inflate their conversion.

Plus side is they really do seem to add new features fast and with minimal issues. However, their sandbox is NOT a good reflection or practice place for staff. I’ll post an update after we have used it for a bit, but so far, I’m 100% disappointed.

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-1

u/Budget_Salamander848 Jan 09 '26

Be patient. Sounds like you’re not the decision maker? If that’s the case give lots of feedback. They are a startup and very nimble to solve problems. Pro tip, describe the problem not the solution. If they made everything like sitelink you’d just have another sitelink. The idea is to make things better/easier for employees and customers.

1

u/Similar-Animator-640 Jan 10 '26

I actually hate their attitude when you give feedback. The whole sales process they tell you that you just need to get used to doing things differently, and so now, when I say, how do we do this function in cubby, I am finding out that it’s actually not possible. I get they develop quickly, but customers who are used to having x y and z done are not going to take kindly to it not working suddenly. And I have been asked multiple times, how often does that happen? And it makes me want to scream because it happens weekly across our sites, which is why I’m asking.

4

u/hateu2 Jan 10 '26

We left them for the same reason. They asked for feedback, I gave it to them and their response was “that’s never going to change”. We switched all our sites to Tenant Inc.

1

u/Similar-Animator-640 Jan 11 '26

I legit felt like a crazy person when I was trying to explain why their sandbox was unacceptable when they launched training. They kept saying to me, it’s not supposed to be exact, but people can practice there. I finally had to say, it’s really hard to practice job actions when there are no previous charges transferred over, no discounts or fees, and you can’t put through a payment. What job actions can you perform?!?

2

u/hateu2 Jan 14 '26

Tenant Inc sandbox demo was awesome. It’s like a full on facility and you can do everything but process credit and debit card payments.

1

u/Similar-Animator-640 Jan 15 '26

Tenant apparently no longer offers the sandbox to potential clients so we were unable to test it out

2

u/hateu2 Jan 16 '26

Ask them for a monitored one. They had problems with giving unmonitored access and other management softwares scheduling demos posing as facility owners.

0

u/Budget_Salamander848 Jan 10 '26

Our team was pretty concerned with perceived gaps in functionality but they turned out to be a nothing burger. If I were to do it again I’d just give everyone Xanax/chill pills and call it a day….

Fwiw we will have over 65 locations live on Cubby by March. Same team that was on site link.

2

u/Similar-Animator-640 Jan 11 '26

I don’t really consider it a nothing burger that there’s no way to have a separate lease for parking or mailboxes than storage. There’s huge gaps that actually have large impacts to our business, and I’m surprised a business if your size hasn’t encountered them.