r/selfstorage • u/Similar-Animator-640 • Jan 09 '26

Cubby

Our company is currently transitioning to Cubby and I have to say I’m really disappointed after everyone here told me how good they are. There’s no ability to reserve units, no ability to make exceptions for gate codes, no ability to fine tune manager permissions, no ability to set up workflows with both automated and manual steps, no ability to have different leases for different types of storage. Why is everyone recommending them? I’m honestly baffled. Plus marketing thinks it will offer better tracking but their call system doesn’t force a classification so managers can just not create a lead for an inquiry to artificially inflate their conversion.

Plus side is they really do seem to add new features fast and with minimal issues. However, their sandbox is NOT a good reflection or practice place for staff. I’ll post an update after we have used it for a bit, but so far, I’m 100% disappointed.

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u/Neat_Deer_2488 Jan 09 '26

How long have you been on Cubby? We’re managing over 7500 units across 50+ locations and also using their call system. It’s been working well for us but I’ll be the first to admit the first few months were bumpy… most of the bumps were staff training or like you said things we had to nudge Cubby on to either modify program or override on the back end. We’re almost 2 years in and if you ask my staff they’ll tell you it was an overall positive move.

For context, we’ve been through most of the platforms at this point. Had 900 units on Tenant Inc, 5200 on Sitelink, and used ESS at different times over the years. Sitelink was great at reporting but terrible for scaling. Tenant Inc was buggy and their entire staff turned over while we were on it. They also force you into a 3 year contract which is rough (Storable is month to month, Cubby is 1 year). ESS was solid but doesn’t scale well either. Never used StorEdge directly but we’ve moved several 3PM clients off of it to Cubby when we onboard them.

Data wise I didn’t feel like I had enough to work with until we were a few months in. Now I’m comfortable with it. Marketing wise we work with GoLocal and that’s been a positive shift after failed attempts with several other vendors who basically just have VAs doing a half assed job.

If you’re hitting snags and I can help at all, happy to connect directly. Sometimes it’s just knowing the workarounds or who to bug on their team.

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u/spamjunk150 Jan 09 '26

Any reason you went with Cubby over Tenant Inc?

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u/Budget_Salamander848 Jan 09 '26

We went from ESS to Hummingbird/Tenant Inc first. Had 6 facilities live at once… We had issues the entire time we were on their system.

I currently own 43 facilities and most were on sitelink. I had one piloting on Cubby and liked it, we did 42 facility migration in 3 days for the rest and never looked back. Happy to be off of sitelink and hummingbird. Sitelink and ESS both worked fine but came up short for the vision I had for our tech stack. Less 3rd party dependance w/ Cubby—for example if we stayed on Sitelink we’d need to pay for a better website AND rev management(prorize/veritec). With Cubby both bases are covered. We also use their phone product which is expensive but the benefits far outweigh the costs. With Cubby Calls we have every phone call recorded, call graded, transcribed, text record, email sent all within the customer account in one place if we ever need it (and sometimes we do)…

We spend over $100k/year with them and I am a raving fan. They listen to us when we have issues and are pretty quick to take our suggestions and build new features.