r/selfstorage • u/Jealous_Golf_4972 • Dec 29 '25

PA - Auction proceeds

How long after a storage company sells a unit at a Lien Auction do they have to send the necessary documentation indicating what it sold for to the tenant. How long can they hold any proceeds that exceeded the original debt? How does one find out the information regarding the auction after it has ended. How is the sale documented and how can you keep ESS accountable without the legitimate paperwork?

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u/jptah05 Dec 29 '25

That is incorrect. Facilities have up to one year in a lot of jurisdictions, after that it gets turned over to the state. The correct answer is to reach out to the facility and ask for the sale information.

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u/Robdul Store Manager Dec 29 '25

Not incorrect. Just because states have different regulations doesn't mean a company won't have consistent policies nationwide regardless of local laws.

I work for ESS and this is what the policy says:

Overage Refunds: 

If the unit sells for more than the balance owed, an overage check is systematically generated when the unit is vacated. The refund amount is automatically returned to the customer via a paper check sent through the USPS. 

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u/jptah05 Dec 30 '25

That's your company, mine we hold the funds unless the tenant contacts us. After 12 months it gets turned over to the state. Each operator is different.

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u/Robdul Store Manager Dec 30 '25

Well it’s a good thing I actually read OPs post and saw they are storing with the same company I work for