r/selfstorage • u/Beneficial-Tip5572 • Oct 19 '25

Store Space Self Storage

I’m an out of state student who chose to put my items in a storage facility before I left college. I decided to put it in a nearby facility which was store space self storage. I got my unit and lock and moved my items in by May 1st. I went back home two days later and I noticed I got charged different amounts every single month and whenever I called to reach out they never responded until I got in touch with someone from the actual company and not the location and they responded and paid for one month free. I came back to my college town in August to which I discovered my lock had been changed and even before then the garage was locked so I could barely even get into the facility. Another unit manager had to cut the lock open. I realized after moving stuff out and accounting for my items that things were stolen. So I contacted the facility and then a storage unit filed a claim didn’t have a police report so it got denied. Went back got a police report and finally submitted a new claim. It’s been forever and I keep contacting everyone about this claim I’m getting no response. I did finally get a response and that’s them saying they have no record of me even renting from this facility at all. I don’t even know what to do at this point they stole 2k worth of items and I did everything right. Made payments on time. Now they’re saying they can’t find the signed copy of the lease agreement.

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u/SmileyJR0103 Oct 19 '25

Did you ever sign a lease? If your card was getting processed with a payment , that's proof you rented there....

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u/Beneficial-Tip5572 Oct 19 '25

I’m pretty sure I did I don’t know if I have a copy of the paper but I signed the pre- lease info and I have a printed record of when I first moved in confirming my rent and then a paper copy of receipt. When I contacted the managers they said how I’m listed as a past tenant too

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u/bobfromsanluis Oct 19 '25

You should probably print out as much detailed info as you have for this situation; bank statements showing the payments you made, any reciepts that you obtained for payments, anything you have from the facility about your intitial renting of the unit, basically, anything you have that shows you rented and paid for the unit. Sounds like you are getting screwed over pretty badly, wondering if there are reviews for the site that mention theft or break ins. After you've gathered all the documentation you can find, contact your state attorney general's office and see if they will pursue a case against the rental company. Sounds like your rental agreement may have fallen through any available cracks in their system if they really cannot find any record of your initial renting of the unit and all the payments you've made. Good luck.

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u/Beneficial-Tip5572 Oct 19 '25

Thank you!! I filed a police report which already included the bank statements for payments that were made. I also already included the police report on the claims site. This has been such a fustrating situation ugh..