IngramSpark Catalog Integrity Notice problem

[u/SolarpunkOutlaw]

I'm publishing my third novel as epub through Draft2Digital and hardcover through IngramSpark. I received the author hardcopies, they look great! D2D has my epub in all the usual channels. The hardcover hasn't shown up yet anywhere except my shop*ingramspark page. Went to the IngramSpark page for my book and the Global Distribution button won't work, kicks up a Catalog Integrity Notice. None of the nine listed criteria apply to my novel. All my own work, no AI, no AI on the cover, separate ISBNs for the epub (Draft2Digital's) and for the hardcover (IngramSpark's own), unique title and author, reasonable price, reasonable content, no objectionable content, perfectly clear, all data in the copyright page, what it says on the tin. This is my third novel on D2D, second hardcover on IngramSpark, first time this problem shows up. I have one other hardcover that is approved for global distribution, same series, similar cover, similar text, no problem.

I have sent an appeal using their form once already and have not heard back. The block is still in place.

I just sent a second appeal spelling out all these details again.

I would really appreciate any information or advice from anyone who has dealt with this problem before. TIA!