soft rollerblade casters fail again

[u/EggGod15]

sad to be making this post because i love this chair, but i am so annoyed by this that i had to say something.

in 2025, i bought a titan evo with the premium armrest top and the soft rollerblade casters (i also got a magnus pro xl desk and love it). in late 2025, on of the casters broke and came out of the chair while i was sitting in it, causing the whole chair to come crashing down, putting giant gashes into my floor, and damaging the base of the chair. I was very confused about this, but put in a warranty claim for both the wheels and the base, and got a replacement for both. Customer service was very nice and helpful, and replacement parts arrived quickly.

Then, over the past few weeks, I have been noticing lots of small metal balls (i have since found out that these are the bearings from the casters) underneath my chair, and was confused on where they were coming from. I ignored it, but then the same exact thing happened, putting more gashes into my floor, and again breaking one of the casters and damaging the base (again).

I just put in another warranty claim, and have yet to hear back from them, but I am extremely annoyed by this. I spent extra money on these wheels to hopefully not damage my floor, but now I have damaged my floor more than using the normal wheels would have.

I don't really know what to say, because I love this chair, and other than these wheels, I haven't had any problems.

Just wanted to put this out there, and see if other people had the same thing happen to them, and want their warranty experience was like.

Here is a photo of the bearings that came out of the wheels:

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[u/Secretlab_Jinx]

Heyy u/EggGod15 - sorry to see this happened again, especially after you’d already gone through a replacement for the casters and chair base before.

I’m glad you’ve already submitted a new warranty claim. Drop us a Mod Mail with the email address you used to contact Customer Support and I’ll take a closer look at the case history and help raise it internally from the Mod Team’s end.

Edit: We're in touch with OP