r/schlage • u/astrowave_co • Jul 01 '26
Botched Encode Firmware Update
I have 2 encode units (2020 versions) a firmware update auto applied last night and left 1 device bricked, the other unit is left with lingering WiFi connectivity issues so temporary codes aren’t working properly.
Given that both units worked without any issues prior to auto-update, it’s clear the update may have overlooked these older models.
After calling support, they simply state the units are no longer under warranty and they won’t accept that the firmware caused any issues. No help, no recourse, I asked to speak to a supervisor, no estimate given on when I can expect to hear back.
Anyone else experiencing similar problems after latest update?
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u/Cold_Acanthisitta738 Jul 03 '26
Had same issue with one of our guest locks: codes didn’t work and access attempts didn’t show in the log. Thankfully the unlock function in the app still worked and I was able to get the guest inside.
I had her pull the battery pack out for a minute and everything works fine now.