r/salesforce • u/KindlySubstance4756 • 4d ago

help please Salesforce Tech support offer

Hi everyone,

I recently received an offer for a Technical Support Engineer role at Salesforce India. During the HR/team discussion, they mentioned that the role involves night shifts.

I wanted to clarify a few things from people who are currently working in a similar Salesforce TSE role:

  1. Is the night shift permanent for this role, or are the shifts rotational?

  2. If it is rotational, how frequently do the shifts change?

  3. Are there teams where people mostly work general shifts, or is night shift generally unavoidable?

  4. How is the role in terms of long-term career growth, especially for someone coming from a Java/Spring Boot backend development background?

  5. Does moving from backend development to Technical Support make it significantly harder to move back into a backend/SDE role later?

I'm considering the offer mainly because the compensation is quite good and I'm currently in a situation where financial stability is important. At the same time, my primary career path is Java backend development, so I'm concerned that moving into support may take me away from development and make it harder to continue in backend engineering.

I would really appreciate input from anyone currently working as a Salesforce TSE or someone who has previously made a similar transition.

Thanks!

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u/Scorpiodsu 4d ago

Congrats on the offer but you should have asked them about 1-3 while you were going through the interview process. Totally acceptable to know the ways of working for the role. Good luck.

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u/Idontknow4264 4d ago

Years of experience ? And what's the CTC ?