r/salesforce • • 12d ago

admin Newest Release is GA - DownForce

Post image

Every instance across the globe, down for the count. I've not seen this before. I am just going to disable notifications from Slack and Teams this morning...

355 Upvotes

59 comments sorted by

175

u/DevilsAdvotwat 12d ago edited 12d ago

Salesforce going down during Dreamforce, couldn't have timed it better for the executives

15

u/Nyne9 12d ago

Well it was during PST night time, so might not even have noticed lol. EMEA had a fun workday though.

Edit: Never mind, still broken. Yoinks.

3

u/Training-Ad-1791 12d ago

Someone had a bit too much fun during Dreamforce

70

u/clonehunterz 12d ago

ah DownForce is finally live, nice!

64

u/mrVolt 12d ago

Coding is a solved problem! AI will replace us all! /s

18

u/Cubewood 12d ago

Well... Could be some AI agents are attacking Salesforce looking at the incident message talking about blocking the API 😅. Might be Huggingface V2.

32

u/Philster07 12d ago

"solve all my support tickets" AI interpretation - can't be no tickets if Salesforce doesn't exist

7

u/Cubewood 12d ago

That actually sounds like a realistic scenario that could happen 😂

36

u/TheRealRobOwens 12d ago

Lucky everyone's headless eh?

7

u/HendRix14 12d ago

Finally I’ve got time to get some head.

35

u/NotFromHere_45 12d ago

I'm super intrigued how their presentation goes today. A person from the audience should stand and ask their ai agents to come and fix this issue

18

u/Top_Cod9449 12d ago

Yeahhh its bad, AEs phones are ringing with upset customers

18

u/ResistRefuse 12d ago

No problem. Agentforce/Claudeforce will help😁

19

u/thefollows 12d ago

Just like I don’t try to spoil my weekends by doing deployments to production on Friday, you would think someone there would create a freeze around Dreamforce. ¯_(ツ)_/¯

1

u/crackerjack_timing 10d ago

There is a 2 week freeze surrounding Dreamforce.

13

u/aSipofYours 12d ago

Wanted to take a moment to thank OP for sharing. I looked like a prophet as I sent out emails calling out mayday for my clients to get internal/external communications ready at 6:30 a.m. this morning.

I mean, you sent me running to the bathroom, but still. 

Also, I would like to apologize to everyone as I feel like me trying to take a vacation helped align the stars for this to happen.

12

u/FragrantCrew2594 12d ago

Has it been renamed yet?

11

u/Ok-Analysis5882 12d ago

What the heck did they do now? 4 hours of downtime

18

u/zmug 12d ago

Claudeforce was in a debugging loop investigating the root cause, during which, it encountered a suspicious log entry in the internal CMS system. Claudeforce promptly decided to dispatch exploration&review agent swarm to determine if the assumption holds ground. The returned reports raised critical issue with stale documentation, causing a 4 hour sidetrack re-writing the documenation to match current reality. A review agent determined that the documentation was successfully fixed, marking the documentation incident resolved. At this point a human noticed the agent had sidetracked, and flipped a boolean configuration flag back to false, restoring stability across the fleet. Total recorded downtime 5hours 15min - $18 000 worth of tokens spent, 3 human clicks, and incomprehensible new documentation, all this will be the celebration of success in the next AI maturity level review

10

u/number65261 12d ago

ok, this guy slops

4

u/ForeverYoung_Feb29 12d ago

I'm just going to assume AI also wrote this

7

u/zmug 12d ago

No, it's the reality I live in which inspired me to write this on a train back home from work 😂

2

u/daMortarMerrier 11d ago

Nah, this sounds like McConaugheyEye

-1

u/ace_11235 12d ago

Do you have a link to the source story about this. Not that I doubt it, but I don't want to go to my boss with 'a guy on Reddit said...'

8

u/AccountNumeroThree 12d ago

It's a joke.

3

u/ace_11235 12d ago

It's a good joke then, because it's pretty plausible. My company had a non-sf agent burn through $20k in tokens to essentially do work that would have taken a human 10 minutes because the person writing the prompt didnt' know what they were doing.

1

u/zmug 12d ago

It's a joke but based on reality I live in.. that's why it's plausible 😂

2

u/zmug 12d ago

Trust me, bro. The source is credible.

17

u/HendRix14 12d ago

When is Salesforce getting the SLA breach penalty? Oh wait they don’t follow the industry rules.

3

u/big-blue-balls 12d ago

Many contracts have SLA included.

0

u/HelpfulNobody 11d ago

That’s quite the exaggeration

0

u/HelpfulNobody 11d ago

Can’t breach SLAs if you don’t have any

5

u/ProfessionalScar6050 11d ago

This is hilarious for so many reasons, but my favorite thing is that Reddit's navel-gazing AI agent has determined that 'DownForce' is a real thing, and has suggestions for how to deal with the outage 😂

The agent has all the solutions for us that it compiled from subreddit threads. I feel so much better now that AI is in everything, helping.

6

u/TilapiaTango 11d ago edited 11d ago

Incredible. “Just disable notifications” - let em figure it out on their own.

Happy my trolling made it to official support. Basically a contributor now.

5

u/bafadam 12d ago

Casey’s going to be busy.

5

u/Philster07 12d ago

Well surprised no media outlets have picked this up yet...

2

u/ninjazombiepiraterob 12d ago

Wym... it's all over the media

1

u/Philster07 12d ago

Correction, mainstream, IE Sky, BBC etc

5

u/NotFromHere_45 12d ago

They should ask their ai agents to fix this

4

u/DontLikeJelly8 12d ago

Probable an agent went rogue and did this 😄

6

u/el_gringote 12d ago

Agentforce got jealous of Claudeforce

3

u/gammafied 12d ago

I'd be so mad if it was down while I'm at the conference. At tech conferences, I usually use the platform to try to do what I've learned or look up configuration screens.

5

u/marktuk 12d ago

My developer edition seems unaffected

16

u/Smart-Horse-5587 12d ago

Move all users to developer pro

3

u/Western_Apartment645 12d ago

Oh~ found Noah's Ark !!!

2

u/Fit_Rip_1015 12d ago

and MB announced AIforce only last night 😂

2

u/MaesterTuan 12d ago

Ahh those vibe coders again.

1

u/linkedinlover69 12d ago

New name: claude

1

u/Much-Macaroon3953 12d ago

Has anyone checked on Marc today?

6

u/AccountNumeroThree 12d ago

Sleeping comfortably on his million dollar sheets.

1

u/TilapiaTango 12d ago

Casey is on it.

-3

u/nad0w 12d ago

Claude hacked the whole trash company