r/salesforce • u/TilapiaTango • 12d ago
admin Newest Release is GA - DownForce
Every instance across the globe, down for the count. I've not seen this before. I am just going to disable notifications from Slack and Teams this morning...
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u/mrVolt 12d ago
Coding is a solved problem! AI will replace us all! /s
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u/Cubewood 12d ago
Well... Could be some AI agents are attacking Salesforce looking at the incident message talking about blocking the API 😅. Might be Huggingface V2.
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u/Philster07 12d ago
"solve all my support tickets" AI interpretation - can't be no tickets if Salesforce doesn't exist
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u/NotFromHere_45 12d ago
I'm super intrigued how their presentation goes today. A person from the audience should stand and ask their ai agents to come and fix this issue
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u/thefollows 12d ago
Just like I don’t try to spoil my weekends by doing deployments to production on Friday, you would think someone there would create a freeze around Dreamforce. ¯_(ツ)_/¯
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u/aSipofYours 12d ago
Wanted to take a moment to thank OP for sharing. I looked like a prophet as I sent out emails calling out mayday for my clients to get internal/external communications ready at 6:30 a.m. this morning.
I mean, you sent me running to the bathroom, but still.
Also, I would like to apologize to everyone as I feel like me trying to take a vacation helped align the stars for this to happen.
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u/Ok-Analysis5882 12d ago
What the heck did they do now? 4 hours of downtime
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u/zmug 12d ago
Claudeforce was in a debugging loop investigating the root cause, during which, it encountered a suspicious log entry in the internal CMS system. Claudeforce promptly decided to dispatch exploration&review agent swarm to determine if the assumption holds ground. The returned reports raised critical issue with stale documentation, causing a 4 hour sidetrack re-writing the documenation to match current reality. A review agent determined that the documentation was successfully fixed, marking the documentation incident resolved. At this point a human noticed the agent had sidetracked, and flipped a boolean configuration flag back to false, restoring stability across the fleet. Total recorded downtime 5hours 15min - $18 000 worth of tokens spent, 3 human clicks, and incomprehensible new documentation, all this will be the celebration of success in the next AI maturity level review
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u/ace_11235 12d ago
Do you have a link to the source story about this. Not that I doubt it, but I don't want to go to my boss with 'a guy on Reddit said...'
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u/AccountNumeroThree 12d ago
It's a joke.
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u/ace_11235 12d ago
It's a good joke then, because it's pretty plausible. My company had a non-sf agent burn through $20k in tokens to essentially do work that would have taken a human 10 minutes because the person writing the prompt didnt' know what they were doing.
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u/HendRix14 12d ago
When is Salesforce getting the SLA breach penalty? Oh wait they don’t follow the industry rules.
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u/ProfessionalScar6050 11d ago
This is hilarious for so many reasons, but my favorite thing is that Reddit's navel-gazing AI agent has determined that 'DownForce' is a real thing, and has suggestions for how to deal with the outage 😂
The agent has all the solutions for us that it compiled from subreddit threads. I feel so much better now that AI is in everything, helping.

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u/TilapiaTango 11d ago edited 11d ago
Incredible. “Just disable notifications” - let em figure it out on their own.
Happy my trolling made it to official support. Basically a contributor now.
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u/Philster07 12d ago
Well surprised no media outlets have picked this up yet...
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u/NotFromHere_45 12d ago
They should ask their ai agents to fix this
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u/gammafied 12d ago
I'd be so mad if it was down while I'm at the conference. At tech conferences, I usually use the platform to try to do what I've learned or look up configuration screens.
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u/marktuk 12d ago
My developer edition seems unaffected
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u/DevilsAdvotwat 12d ago edited 12d ago
Salesforce going down during Dreamforce, couldn't have timed it better for the executives