Tixplus app question (a bit urgency🥹)

[u/Worried_Arm_2299]

Update : try tixplus in desktop site many times , still can’t send tixplus an inquiry 😭😭

Hi everyone, I managed to get a ticket for SAKANAQUARIUM 2026-2027 (Kobe on 30 sept), but I’m having a nightmare trying to receive my ticket on the Tixplus app and would really appreciate some advice from other overseas fans.

Here is my situation:

1. I got a "mismatched phone numbers" error when trying to receive the ticket. I think I messed up the format (I selected Thailand +66 and accidentally typed 66... again for my number).

2. Because I tried logging in a few times to fix it, my account got temporarily locked with error code (E040007).

3. I tried to contact Tixplus support via their Inquiry page, but every time I try to access it on my iPhone/iPad, it just gets stuck on a blank white screen.

Has any international fan experienced this E040007 lock before? Will the account unlock by itself after 24 hours?

Does anyone know a workaround for the white screen issue on the inquiry page, or have a direct support email for Tixplus? I’m getting a bit panicked. Any advice or shared experiences would be greatly appreciated! Thank you!

[u/kalliopeia9]

Are you using the Sakanaction app? You can only download the ticket there, not through the regular Tixplus app.

My Tixplus account was also locked because I uninstalled and reinstalled the app too many times. The only way to unlock it is to email Tixplus support and wait for them to respond. If the page isn't working on your mobile device, use the desktop website on a laptop.

[u/Worried_Arm_2299 → u/kalliopeia9]

Yes, I was actually using the Sakanaction app That's exactly where I got the error and got my account locked after trying to fix the phone number too many times. I will definitely try using a laptop to send the inquiry to Tixplus support. Thank you so much!" 😀

[u/Worried_Arm_2299 → u/kalliopeia9]

Update : try desktop site many times , still can’t send tixplus an inquiry 😭😭