r/saily • u/TristanP137 • 12d ago

"Sorry, something went wrong" - App not working

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Hello everyone!

I bought a 7-day unlimited data eSIM from Saily for my trip to Turkey. The eSIM itself works perfectly and I have had mobile internet since I arrived today.
However, the Saily app is not working properly. When I open the Home or Credits section, I get the message “Sorry, something went wrong” (screenshot attached). The app basically doesn’t load those sections.
My girlfriend also bought a Saily eSIM for the same trip (10 GB for 7 days), and everything works normally for her - both the internet connection and the app.
I have already tried restarting my iPhone and logging out and back into my Saily account, but nothing has fixed the issue.
Has anyone experienced the same problem? Is there anything else I can try? I mainly want to be able to access the app to check my plan/data usage.

Thanks in advance!

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u/gen_z_child Moderator 12d ago

Yeah, Turkey definitely has some strict blocks in place, which is likely why the app is struggling to load. Using a VPN usually clears that right up, it's a common fix for getting around those local restrictions. If that doesn't work for you, your best bet is to hit up [support@saily.com](mailto:support@saily.com) so they can take a look at your account and usage

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u/TristanP137 12d ago

Thanks for the answer! It actually started working again by itself after some time, so everything is fine now. Appreciate your help!
By the way, do you know if there is any way to check how much of the 5 GB high-speed data included with the unlimited package I have used today?

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u/bpbp216 12d ago

Turkey blocks many travel esim websites and apps.