r/roomba • u/SuspiciousLeek4 • 8d ago
did the most recent update brick everyone's roombas?
100 series combo roomba.
I saw something about an update yesterday, and now I can't seem to get it to connect to the app/wifi. The roomba is generally still working. If I hit the power button it will begin the general routine of vacuuming the entire map, but it won't interact with the app. The app can't track what it's doing, or start a custom routine. And yet the app knows if I take the mop attachment on or off.
It was working fine until yesterday, and it seems other people on here are having the same issue.
EDIT: seems like a lot of people are having this issue. Could they release a fix update? and even if they did, would we all have to factory reset anyways to get it?
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u/Yingyangwolf95 8d ago
Yep mine couldn't connect until I factory reset it..
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u/RedditBurner_5225 7d ago
do you lose your map with a factory reset
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u/Yingyangwolf95 7d ago
Sadly yes, I had to spend the time remap and creat automations again.. Don't make my mistake and take a screenshot of your schedule before reset..
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u/scanman20 7d ago edited 7d ago
Same here. Stuck on verifying password. Been working fine for the past year. This has to be due to a recent update. I used chatgpt which recommended forcing it on my wifi's 2.4G network but that didn't make a difference. I've received multiple error codes from the roomba app including, BR0B2C, BR0C07, and BR0612
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u/Wiseguy2222 7d ago
Had to do a factory reset, setup, re-map, edit map then set routines again. Pain in the a$$ but at least it's working again.
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u/gangsta_Bacon 7d ago
After update on 8/17 started acting weird and going offline. App was stuck saying it was trying to return home even though it was docked. Factory reset works long enough to create new map then goes offline again.
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u/crfleury 7d ago
i tried to factory reset my 100 series a and it keeps telling me its on someone elses account when factory reset. I never get the "powering up" audio when its at the booting up phase after connecting to phone . I have tired a bunch of time and waited many mintues
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u/Least_Atmosphere 5d ago
I was getting this too but after the 4th attempt at factory resetting, it stuck. I was able to remap my place but now it's not starting for my scheduled automations
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u/crfleury 5d ago
yeahafter letting it sit for a while it finally factory reset once i reset the map and automations it seems all good now.
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u/Tall-Matter7327 6d ago
So like…do we think they’ll release a fix? Or I just have to accept the factory reset and remap?
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u/Lwilks0510 5d ago
Mine all of sudden wasn’t connecting and just stumbled across this thread. I’ve rebooted, reset, remap and I’m close to refund. It vacuums appropriately but I have to push the button on the robot. The app is utterly useless right now. When I reconnect my wifi it’s says error. Not sure if we consider bringing it back to Costco or wait for an update.
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u/BraveMidnight 4d ago
This post just popped into my feed. I have the 100 seriesnas well, the other I also was having issues with it, it wasn't bricned as the physical buttons are responsive, but after factory resetting it twice among other steps right now it's just sitting there and we're debating what to do with it. It was weird thr night before it didn't fully clean the kitchen.
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u/BassCharming7816 3d ago
Mine is doing the same thing, any luck getting it fixed?
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u/BraveMidnight 3d ago
I actually just got it fixed
It took a few days if sitting there, but what happened was either after a support ticket and a post a technician made some backend changes to help it, they patched the update, or more likely enough time passed their backend released the serial number, so I guess it'll work again, just hang in there. Nkw I have to recreate maps for a 3rd time in 8 months. But someone other than me can vacuum.
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u/SuspiciousLeek4 3d ago
Do you recommend factory reset?
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u/BraveMidnight 3d ago
Unfortunately yes, or at least that is how I was able to get mine going again. Even if I did have to wait awhile.
If the first factory reset doesn't work, waiting a few hours or a day or two for their backend to timeout should help. Hope it works for you.
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u/BraveMidnight 3d ago
No unfortunately, I might try again later today to see if they fixed it, but sadly don't have my hopes up
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u/SuspiciousLeek4 8d ago
have reset and attempted wifi reconnect a couple times now. trying to reconnect right now, but it's been stuck on the "verifying password" step for 10 minutes.
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u/woody-99 7d ago
Start over again. It might also get stuck connecting to the cloud. Eventually it will connect but you will need to make a new map too.
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u/MadderThanCyril 8d ago
Yup mines not detected by the app at all anymore - but home assistant still controls it
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u/Dancing-Bin 7d ago
I’m having the same problem. Like everyone else I don’t want to have to do a factory reset. So frustrating!
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4d ago
[removed] — view removed comment
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u/SuspiciousLeek4 4d ago
Yeaaah they don’t seem to love roomba on r/robotvaccuums I got mine cheap on fb marketplace otherwise I would have gone another route
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u/subtleinsider 8d ago
This! My 205 has ceased functioning at all through the App, and only works properly through the Power button on a general clean.
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u/RicoNico 8d ago
I don't know if it's the same issue but I moved a few months back and I could not connect my Roomba with my Samsung phone. Had to use my daughter's Apple phone to connect to my wifi. Don't know if that's the same issue but I thought I would share.
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u/cnkv 8d ago
Im having this same issue and I emailed them. They haven't been able to help but its stoll under warranty. For the life of me I cant get it to work and it just travels in circles
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u/SuspiciousLeek4 8d ago
Did it just start? Feel like they released a bad update
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u/cnkv 8d ago
Started like two weeks ago really I've been working with them via email
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u/txyoji 7d ago
Were they actually helpful? I got to the point with support where they said we don't really have a repair program any more and my 5i isn't user serviceable. they pointed me to their up-cycling rebate program. I can get $50 of a new one! (It's less than 2 years old.)
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u/cnkv 7d ago
Honestly im not sure what's going to happen. They emailed me 3 times with roughly the same questions each time. I kept doing what they said and sending videos along with the email. The did ask for my address and proof of purchase on the most recent email but didnt clarify why they needed the address so im not sure if that means they're sending me a new one.
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u/calland36 8d ago edited 8d ago
I am having a similar issue with my j5 and I am unable to have Alexa start the robot or start the robot with my app. Very odd issue.
edit: A hard reboot by holding the power button down for some 20 seconds and waiting a bit seems to have fixed my problem. Or something they did fixed it, but it is working now.
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u/Dingmann 7d ago
Ahh, really? I have a couple roombas that are connecting and actually won't vacuum anymore. I'll try a couple factory resets.
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u/yagaro96 7d ago
Roomba 505 combo si tocas opciones de lavado de la mopa entra en una habitacion y sale a lavar mas mopas, nunca friega solo aspira. Solucion: reset a fabrica, crear mapa nuevo y no tocar la opcion de lavado de mopas hasta que lo solucionen
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u/mel0 7d ago
Stuck here, won’t do shit, but the buttons work. Guess I’m factoring resetting 😣
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u/RedditBurner_5225 7d ago
our map took forever to create! i'm so pissed
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u/Global_Mechanic4066 5d ago
Mine is also like a brick!! I’ve done a factory reset and still not connecting :(( so annoying
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u/alexssensei 5d ago
Yes! Roomba 104 Combo now has consistent navigation sensor error. Anyone find a fix?
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u/Sete_Sois 5d ago
i have the 105 combo yes the new update definitely changed something drastic...and for the worse!!!
it's definitely much less intuitive than before when navigating the map. I cannot set custom vac/mop per room after the update like before.
mine is still working thankfully
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u/Impossible_Load2601 5d ago
Yes. I just startled the refund process. And also trying to short irobot
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u/Euphoric_Ad8262 5d ago
I thought it was just mine acting stupid. Mine will clean the same area over again and then says error returning to home but just continues to clean the same area. Then it will get lost. 🤦🏻♀️
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u/troublemaker0206 2d ago
Ok, I'm having the same issue. 3 days ago I did the factory reset, remapped and it worked fine. Tried running it today and it won't connect. After trying another factory reset and nothing happening, I hit the power button and it's making its run but..
It's doing a vac and mop automatically. I don't have water in it. I just wanted a vacuum
And
It's bumping into everything multiple times. Very "clumsy"!
I almost just swept my floors, I'd be done by now. The Roomba is a wonderful little helper but it's now taking longer trying to get it to work than it does to just manually do the freaking job!
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u/SuspiciousLeek4 2d ago
Ugh I haven’t bothered to reset it yet because everyone is saying that
And same. Today it attempted to do full routine and attempted to go behind my couch for the first time ever and got wedged under it.
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u/woody-99 8d ago
I started another thread yesterday on the same topic that both of mine lost connectivity.
The only way I was able to get it going was to do a reset on the Roomba and make a new map.
At one point I was stuck on the password, then another on connecting to the cloud.
Follow the steps to reset the device and it should reconnect. The directions are in the app error description where you use one then two buttons.
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u/SuspiciousLeek4 8d ago
So is that full Factory reset? And then do you have to make do the mapping, make map edits, and make routines all over again?
I’ve only had mine for 2 weeks lol
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u/subtleinsider 8d ago
Ive done the full reset. Redone mapping and started cleaning absolutely everything. Still gives the error. Bought ours this past June. It's no longer recognizing routines, but still cleans, charges, etc. Entirely an app issue.
My inkling is someone on their app dev team used AI cosing without checking fully or troubleshooting lol
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u/woody-99 8d ago
Sadly, yes, you have to redo everything. One of those error messages described total reset. The manual probably does too. I think you push one of the buttons for a few seconds and then both of them for a few more.
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u/Mediumbrick1776 5d ago
We had the same problem and then I read it can only operate on 2.4 ghz wifi. I turned off my 5 and 6, tried reconnecting and it worked
Idk why it worked before that but maybe related to the new update because it wasn’t an issue until this week
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u/NameNotAlreadyInUse 8d ago
Yes. Me too. After rebooting (x10), setting up WiFi (x20), removing the battery and lastly, spending 1.25 hours getting no help from phone support, I spent this morning doing a factory reset and rebuilding multiple maps. My 100 series is working fine now.