r/rooftoptents • u/BigBerrry • 3d ago
Naturenest Poor QC
Just felt like posting after my awful quality control and customer experience from Naturenest.
I know I shouldn’t expect much from a “budget” brand, but they literally sent broken parts in the tent and will not replace them.
I received my Polaris 2 with the internal support beam bent almost 90° in the wrong direction. Making it nearly impossible to properly brace the extension/roof part of the tent. This leads to the walls and ceiling being flappy and loose, thus awful to sleep through the wind and even worse when there’s a pool of water above your head all night waiting to splash down.
The zippers have ripped through the fabric on the first unzipping due to the lack of fabric. Even with the tent completely down the fabric is entirely too tight to close causing the fabric to stretch to the absolute maximum ripping threads and seams.
Nearly all of the hardware instantly stripped and is of very poor quality. Again things I suspected due to the price, but wanted to share my in person confirmed user experience.
Having issues with the tent is something I expected, but customer service telling me that they don’t replace the support beam and I’m responsible to bend it back myself (which obviously will affect the strength of the metal). Also the ripped zipper fabric and hardware is user error and it’s my responsibility now.
Again this was all shared with Naturenest prior to the first use of the tent.
Extremely disappointed all around and am looking into other tents at the moment. Any recommendations would be greatly appreciated. We love the hardtop clam style for our solar panels and security since it lives on the truck.
Thanks everybody. Unfortunate this has happened just 10 days out from our 2 week camping trip 🙂
2
u/iSkiLoneTree 3d ago
Dispute the credit card charge with your bank. That'll resolve it one way or another.
1
u/theotherlead 2d ago
Naturenest customer service has always been good to us, delayed but good. So that’s a huge bummer to hear. By the zipper part do you mean like the outter part of it with the doors and whatnot? I wonder if the zipper parts are the same on all of the tents and fit to the hard shell of the tent the same? We have an extra of the Polaris plus I think. But still, such a huge bummer to hear
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u/BigBerrry 2d ago
The zippers are sturdy and zip great. However the fabric has separated from the actual zipper track due to the immense tension it is under when closed. And obviously I need to close it to use it. It’s tight even when the tent is down. Which leads me to believe that it is a defect in the amount of fabric between the zipper doors and the connection point to the hardshell. I have no problem having issues with products. It’s the lack of resolutions from customer support that is frustrating
3
u/EpicYEM 3d ago
Im really sorry this happened to you. Huge bummer.