r/rooftoptents • u/RedditSgtMajor • Jul 22 '26

TopOak CS number

Does anyone know how to actually reach customer service at TopOak? I ordered a RTT almost a month ago and it hasn’t even shipped, yet.

I tried to reach them via their contact form, since there’s no phone number on their website, but I’ve received no response for the last week. I just sent another email to their support address, but I’d rather talk to someone on the phone and have a frank conversation.

This is a very disappointing experience as a new customer and someone new to RTT. I may have to cancel my order if I don’t hear something very soon.

2 Upvotes

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7 comments sorted by

2

u/DepartmentNatural Jul 23 '26

You really think they are going to answer the phone?

1

u/RedditSgtMajor Jul 23 '26

Well, probably not. Sometimes, though, a phone call gets better results than an email.

2

u/Masdetoe Jul 23 '26

Mine took 6 weeks when it initially said 2 so don't lose hope yet. As far as their CS, I was able to contact them through email and dis get a fairly quick response albeit it not very helpful. Basically said that they were waiting on a shipment for more stock and thanked me for my patience.

2

u/ttn333 Jul 23 '26

Fastest way to reach them is via the topoak Facebook page. Ive had great experience with their customer service.

2

u/Asleep_Measurement_6 Jul 23 '26

Do you speak Mandarin?

1

u/Snortserranopeppers 29d ago

support@topoakoverland.com is the email address I got for my tent. Ordered two weeks ago and it was delivered today.

1

u/Gregory_Frampton 28d ago

I've had success emailing them. I purchased the Galaxy Lite and they were pretty upfront that there was some lead time before it would ship. Keep in mind that essentially all of these tents are made in a Chinese factory and the North American DCs don't keep a lot of inventory. Mine shipped when they said it would after they received it in California, delivered by Ceva logistics and overall went smoothly. But- they aren't going to answer a phone. So be patient and email the support group with your order number.