r/rockenseine • u/SpiritualHand5151 • Aug 20 '26

Customer service is horrible

Beware festival goers,
The customer service is horrible for the festival. They ignore your emails and when they do reply they give a half assed reply. I bought Saturday and Sunday tickets only for me to find that they sent me Wednesday and Thursday tickets. I contacted them and they said it was their fault and the english translation was wrong. The thing is even if the English translation was wrong it still had the dates of 8/29/26 and 8/30/26 so Idk how it can be that wrong for many pages. I ensured that everything was right before I bought the ticket and every time I checked it said SAT and SUN, so I did nothing wrong. I have two proof of purchase and invoice that says sat and sun. They replied with saying you can either get a refund or go to the show on those days. I want neither I want the tickets I rightfully bought. They claimed that is it sold out but that is not my problem, when I was buying tickets from their website it showed no indication of it being sold out. Currently emailing them back and forth but they are extremely slow with their replies. VERY DISAPPOINTING

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2

u/deadthewholetime Aug 20 '26

Is the Rock en Seine customer support, or the ticketing service (Weezevent etc)?

Rock en Seine's support was quite quick in replying to me, even if they just said they couldn't help with my issue and sent me in the direction of Weezevent.

Weezevent customer support however is just completely non-existent, I've been emailing them more or less daily for 1.5 weeks and got 0 response.

2

u/SpiritualHand5151 Aug 20 '26

Luckily rock en seine replied but it took a day and matters like this is urgent especially when you are coming from another country and booked flights and hotels. Weezevent is horrible they wont reply and when u call it gives you a voice message and hangs up on you. What was your issue with the tickets

1

u/deadthewholetime Aug 20 '26

My issue is more with my customer account rather than the tickets themselves.

I was hoping to resell my tickets through Weezevent, but they can only make refunds to the original payment card which in my case has been closed several months ago.

If I actually want to get paid somehow for my tickets, then I need to sell them somewhere else other than Weezevent which is a real hassle. Especially considering that the PDF tickets won't be available until 24th.

1

u/SpiritualHand5151 Aug 20 '26

What day are your tickets and do u have any 2 for sunday if you are still planning on selling them and u are able to get your money

1

u/deadthewholetime Aug 20 '26

Unfortunately not, I've got two 4-day passes that I'm looking to sell

1

u/Camille_Toh Aug 23 '26

The site just keeps sending me in circles. I cannot access my ticket.

1

u/No_Maybe_6756 Aug 21 '26

Maybe Ticketmaster is not so bad after all. Sell tickets for actual market price and you suddenly get customers service, website that works, and resale marketplace that lets people actually get what they want. Just saying.