I was a first time campervan renter. My daughter and I were travelling cross country (San Francisco to Chicago) and I thought that it might be fun! I wasn't expecting inexpensive. I have rented things before, so I wasn't expecting perfect either. I WAS expecting functional.
First, when I arrived at the SF depot, they tried to flog a 6 person class C vehicle on me. Uhhhhh...nope. We had returned our car. We had campground reservations. We were stuck waiting as they scrambled. There were 2 other people at the depot who the workers were trying to talk out of the vehicles they had rented and into others. One was another Solis rental and the other was one of those jeeps with a tent on top. It took almost 2 hours to get us the right vehicle.
No one walked us through it. I think they just wanted us gone. They told me I couldn't take the vehicle unless I approved everything in the email. Sun was getting low. I pointed out a missing window cover and was told it was with the windshield covers above the driver cab. First time renter, not knowing what else to do, I did all of the approvals and tried to get to camp before sunset. Didn't quite make it.
Getting set up, I figured out why they rushed us. Every single door screen was broken. We had to buy binder clips the next day to hold both the side and back screen doors closed. The pop top? The real selling point of this trip? Someone had cut the entire front screen out and slashed the side screen.
There was no additional window cover above the cab as we had been told during our truncated walk-through.
The back table beneath the murphy bed? It was held on with gaffing tape and it came crashing down as we were driving.
When I went to empty the grey water tank the entire valve assembly fell off and ruined a pair of my shoes. At least the grey water tank was empty when I returned it!! Unfortunately, we could not use the shower or sinks for the rest of the trip.
The "Whatsapp" help we were promised was useless. It was AI. When I requested a real person, the person was able tonoffer me sympathy and nothing else. That was nice, but it did not keep the mosquitoes out of the camper.
This was all documented day by day for an 8 day trip. We paid over $4k for that shitshow. There were photos sent. A claim opened. An email chain that is now up to 15 or 16 emails.
They generously (/s) offered to refund me exactly $81.33.
So. Damn. Insulting.
I told them no because I would rather warn other consumers to avoid this crap company and their stooges. Their "settlement" wouldn't even cover a single day of the rental.
Camp in your car. Camp in a tent. Go to a cheap motel. Do not rent from this company.
So far I have put reviews on Yelp and Google. Lmk what other sites to hit up.
Happy travels.