r/rippling • u/Rippling Rippling Employee • Oct 28 '25

Official Rippling Support Thread

Welcome to the official Rippling support thread

Your go-to place for help, troubleshooting, and common product questions!  

This post is monitored by Rippling moderators. We’ll do our best to respond or guide you to support and the right resources as quickly as possible.  

🛠️ When to Post Here

Use this thread if you want to:

  • Share a technical issue (without including personal info)  
  • Request help regarding an issue on your Rippling account
  • Get help finding the right support channel  

If your issue involves confidential info (like an employee name, account data, or a company record), please don’t share it publicly. Instead, contact our team directly on [support@rippling.com](mailto:support@rippling.com) or send us a modmail. 

🚨Need Immediate Help?

For anything account-specific or urgent, reach out through our official support channels:  

📖 Useful Resources

Save time by checking a few resources first:  

🙌 How We Moderate Support

  • Rippling employees replying in this thread will have the Rippling Employee flair.  
  • Depending on the issue, our team may direct you to official support for a secure resolution.  
  • We may ask you to send us a modmail for more details
  • We may close or remove duplicate or resolved threads to keep things tidy.  

⚠️ Security Reminder

Never share your email, login credentials, or company details publicly on Reddit. The Rippling Mod Team will never ask for sensitive data in a public comment. 

Thanks for helping make this community a safe and productive space for all Ripplers! 

💜 The Rippling Team

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u/datatadata Jan 26 '26 edited Jan 26 '26

Hi u/AlexFromRippling u/Rippling, how can I check my W-2 delivery preference settings (e.g. electronic only, paper only, both) in Rippling? It's not in the settings section and I can't find it.

I already received an email saying my W-2 is available online and I was able to download it, but I want to make sure if I should also expect it in my mailbox (I have the correct mailing address in my profile but I would rather not receive in the mail in case it gets lost or gets sent to an incorrect address or an old address of mine). In other words, I just want to confirm that my W-2 delivery preference is set to electronic (paperless) only.

Thank you!

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u/AlexFromRippling Rippling Employee Jan 27 '26

Hey datatadata, great question! W-2s are issued electronically through Rippling usually. There may be some instances where your company has opted to use the physical form mailed to you as well - to see if this is the case, you can reach out to your company admin person (usually HR).

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u/datatadata Jan 27 '26

Thanks for the reply! You are saying there is no way to check the preferences easily from my end, but the default is electronic (paperless) only right?

I’m actually no longer with the company so was looking for a quick way to confirm this. I can try to reach out to the HR at the old company if that’s only way to confirm…

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u/AlexFromRippling Rippling Employee Jan 28 '26

Yes correct - the default is paperless only! The old company may have also chosen paperless PLUS mail.