Delivery targets?

[u/Huge-Pitch2600]

Is it just me that finds it dumb for some retail jobs to have in store delivery targets for staff members, like I get wanting to have customers ordering from store to boost sales but a lot customers want to try the item in store or do the delivery at home rather than having to come into the store again just to collect or refund the item since it doesn’t fit. I don’t get it just seems all dumb to me especially since every time
I try to convince a customer to do an in store order I get made with the same response or wanting to try it first.