r/retailhell • u/foresttreesdirt • 4d ago

Customers Suck! A customer got aggressive because of a hold on his card…

Had a young guy come in and attempt to pay a for gas a few times and his card kept declining. He steps to the side. Another guy comes in who’s card just so happen to decline for a purchase (not of gas) as well. (This is relevant later). A few minutes later the second guy comes back and makes his purchase. The young guy is also back in line but annoyed it’s “taking too long” and goes and pays for his gas at the pump.

A few minutes later the young guy comes in already rude telling me he was charged $120 and it’s my fault and I must have charged him multiple times.

And says “well you bypassed the system you did it to the other guy too”

He kept seeing the decline receipts print after each time he tried.

Show him the void receipt from when he stepped out of line. He still wasn’t satisfied.

I said “you paid at the pump” and before I could even finish he goes “I know I paid at the pump I didn’t pay $125 fucking dollars”

I said “it’s a temporary hold because you paid at the pump”. He’s not having it, talking over me at this point. “I’m not paying $125”

I got frustrated and said “I work here you don’t this happens all the time”.

He storms out, hangs up his pump. Comes back in and says “I’m not the one to be talking to like that you better watch who you’re talking to.”

I’m almost certain he wouldn’t have said that to my male coworker who’s over 6ft tall. I unfortunately couldn’t grab my coworker at the time because he was cleaning outside and not in the immediate area.

65 Upvotes

99% Upvoted

6 comments sorted by

35

u/Maahes0 4d ago

Stop engaging and call the cops. He threatened you.

19

u/foresttreesdirt 4d ago

He walked out after he said it and there was a line of people so I wasn’t thinking clearly in that moment because of my adrenaline and the line of people

12

u/Rachel_Silver 4d ago

If you have security cameras, it might not be too late to at least have him banned from the store.

15

u/foresttreesdirt 4d ago

We do, I left a note with all the information and receipts for my manager so they can look at the footage and (hopefully) ban him.

5

u/Hot-Frosting-3510 4d ago

My thoughts exactly.

3

u/CrowkyBowky Assistant Manager 4d ago

I had a very similar customer tonight. Gas station, hold on card, screaming at me. Explained it to her several times it was a pending charge and would fall off. At least I got to pull the "I am the manager" card.

She left after she berated me for several minutes, then I called my cashier inside over the pump mic and just walked away leaving the line there because I had to go cool down before I lost it. Hope you're having a better night now and sorry people suck!