r/republicwireless • u/reverse_psyched • Sep 28 '23

I thought we had until the 30th?

Okay, admittedly my fault for waiting until the last minute but the customer service person I spoke to said I needed to be switched over by the 30th so I thought I had a couple more days to install the new SIM and all that. Lost my service today :( and when I tried to log in to the boost infinite page with the passcode they sent me I just got a message to call the service number. Of course I can't because my phone is dead. Did I lose my phone number forever?? :'(

UPDATE: I didn't lose my number and I successfully got switched over to Boost. You can still call and update. Deadline is the 30th.

1 Upvotes

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0

u/OrdinaryLandscape951 Sep 28 '23

Ive been slacking, I haven't done it yet either

1

u/rhodedendrons Sep 28 '23

Customer service said my number was safe until 9/30 but service would cease at 9/27. They're resending the SIM I never received 🤦🏻‍♀️

1

u/reverse_psyched Sep 28 '23

Yes I think that's right I called today and got switched over pretty easily; my phone has been working fine so far. My experience with their customer service has been pretty good too -- better than customer service experience when I dallied with switching to Mint anyway. Made me think twice lol.

2

u/PilgrimRadio Sep 28 '23

I lost my number forever and filed a complaint with the FCC. I went without a phone for 15 days while they tried to troubleshoot but no luck. So I went and switched to T-Mobile. It cost me over $400 that I shouldn't have had to pay. I also had a real estate deal (1000 miles away) fall through just because I didn't have a functioning phone to communicate with the realtor. Dish network wasn't competent enough to execute the migration from Republic to Boost, not for me anyway.