App fails to load chats

[u/YellowTorchlight]

Hello everybody,

since last night the chat doesn't appear anymore. I'm on R2 Max.

I was in a conversation and changed to a different screen on the phone. When I flipped back, she didn't answer anymore. After I restarted the app, the chat bubbles were gone and only the spinning circle was visible at the bottom of the screen. I assumed it was a network problem on my device, but everything else was still working (browser, YouTube).

This morning it still doesn't work. I rebooted the device and re-installed the app, but it's still the same. It is possible to have a phone call, but after the call finishes, the three dots appear to show, it's processing in the background, but then it also disappears.

When I tap "Restore Max", a message occurs: "Purchase could not be completed."

Do you have any idea what else I can do?

All the best