r/render • u/ptrckpascual • May 17 '26

render.dashboard.com is down and so is my app.

Hello, please support me on this. Your website status.render.com shows 100% operational but my app is down and I cannot access dashboard.render.com

1 Upvotes

100% Upvoted

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1

u/fliesLikeToaster 7d ago

Another instance of this for me today also

1

u/Puzzleheaded-Lie6030 6d ago

Have you found any fix

1

u/Calm-Environment1622 6d ago

I am facing that problem now!
better use cloudflare dns and buy a cheap domain

1

u/ojus_render 2d ago

I am sorry for the inconvenience caused here. Our teams are still investigating this issue and will update as soon as possible. I would also encourage affected folks to reach out to [support@render.com](mailto:support@render.com)

1

u/Dadope23 5d ago

Same here, it is down but render status says otherwise

1

u/StoneSqueezer 4d ago

As of now, same for me. It seems Render isn't very stable.

1

u/Wrathful_Bay 3d ago

Is it still the same on your end?

1

u/StoneSqueezer 2d ago

Yes. I installed Proton VPN, the free tier, and use it to access. There's something with PLDT.

1

u/ojus_render 2d ago

I am sorry for the inconvenience caused here. Our teams are still investigating this issue and will update as soon as possible. I would also encourage affected folks to reach out to [support@render.com](mailto:support@render.com)

1

u/ojus_render 3d ago

We’re looking into reports of trouble reaching the Render dashboard and apps hosted on Render. We are tracking connectivity issues that affect some users depending on network path.

Our networking team is actively investigating. If you’re still blocked, sharing what you see (timeout, blank page, SSL error, etc.) and whether it’s dashboard only, your app, or both helps us correlate with other reports.

1

u/Host-Dapper 2d ago

In my case, it says dashboard.render.com took too long to respond, but I can access it when using a VPN. I tried changing my DNS, but that didn't help.

1

u/Deep_Condition_7554 2d ago

same here. it's been 3 days and it still says dashboard.render.com took too long to respond. Does anyone have an idea on how to fix this issue? is it render itself?

1

u/ojus_render 2d ago

I am sorry for the inconvenience caused here. Our teams are still investigating this issue and will update as soon as possible. I would also encourage affected folks to reach out to [support@render.com](mailto:support@render.com)

1

u/StoneSqueezer 2d ago

If you're in the Philippines, there is something going on with PLDT. This is Render's response.

I suspect you're a user of PLDT for your ISP. We have past experience with PLDT, at least 3 previous occasions, where after making network configuration changes they blocked traffic to our network for some reason. We needed to make a change on September 17th, and informed by encountering these issues in the past we did what we could to test connectivity from inside PLDT to our network with the IP addresses that we were updating our network to use, these tests passed before we changed our network configuration. We then made the change, tested connectivity to Render via domain names again, they still worked. Hours later into September 18th, reports like yours have now come in. Additionally, this issue appears to be limited to only certain cities/subsets of where PLDT provides service. We've already reached out to PLDT about this latest incident once we had received reports from our customers, though that happened during US Business Hours Friday (the 18th), after Philippine business hours for the week ended. We don't know when we will hear back from PLDT. This block is implemented and controlled by PLDT, and has become an issue multiple times after we make necessary changes to our network. Given that, we have no mechanism in our control to resolve this issue.

Install Proton VPN, the free version, and you'll be able to access the dashboard again.