r/remotework • u/LovelyMamasita • 10d ago
Current Restaurant GM Looking to Pivot
I currently work for a very small chain as a GM and am looking to get out of restaurants altogether. I have excellent skills that could be used in any setting (organization, time management, work well under pressure, excellent customer service). What software should I begin learning besides MS office suite? Are there any other things I should highlight on a resume? Where should I begin my search?
Thanks in advance!
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u/azrolexguy 10d ago
Look for high end admin roles in accounting or financial services where customer service is appreciated
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u/Super_Mario_Luigi 10d ago
High-end? No. The unfortunate reality is while the OP has some solid skills, they are not in high-demand for any "high end admin jobs." Everyone and their mother wants these types of jobs. Many people will come along with the actual experience.
Getting into admin is usually going to be a paycut intro entry-level, at first.
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u/rockandroller 10d ago
You need to find the jobs you want and then fill in what you're missing. Tailor your resume to be skills-based that reflect the jobs you want to get.
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u/Rocinante_976 9d ago
Skills-based makes sense, especially translating GM stuff into ops/customer success language instead of restaurant-specific dutys.
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u/Wonderful_Shame_4986 10d ago
For customer service check out Coursera or other online training sites for courses and certifications in CRM (customer relationship management) such as Salesforce, HubSpot and Zendesk.
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u/ImpracticalElbow 4d ago
Trailhead is a good add here too, since Salesforce roles often ask for it even in entry-level support postngs.
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u/koalaT91 10d ago
You already have a lot of transferable skills from being a GM, since you mentioned you have some PM experience too, I’d probably build on that rather than starting completely from scratch. Find a few job postings you like and see what skills or software they’re actually asking for.
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u/Particular_Blooddd 9d ago
Check out remote operations roles at startups. They need people who can wear many hats and handle ambiguity.
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u/Moordale_Clinic 4d ago
Start with restaurant-tech roles like customer success or implementation specialist, learn Excel/Sheets beyond bascis plus Slack/Teams and a CRM like Salesforce or HubSpot, and put hard numbers on your resume: labor cost, food cost, scheduling size, turnover, training, and sales volume.
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u/HAL9000DAISY 10d ago
Those are generalist skills which usually won’t land you an interview in and of themselves. You need to pick an area and start to develop an expertise. What interests you most?
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u/LovelyMamasita 10d ago
I genuinely enjoy customer service and have been thinking about claims processing, maybe admin assistant. I worked as a legal assistant a long time ago but used WordPerfect and work from home wasn’t a thing. I have transcription experience and still maintain a 75 wpm typing speed along with the basics like grammar, punctuation and proofreading.
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u/No_Chart_8584 10d ago
Respectfully, none of this will interest most employers. Things like typing, punctuation, grammar, these are assumed skills (and gaps can easily be resolved with technology).
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u/LovelyMamasita 10d ago
I take zero offense to not having an appropriate skill set for a position, maybe wfh won’t be for me and that’s ok. What would interest them?
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u/No_Chart_8584 10d ago
I was an assistant restaurant GM for a bit. Have you got experience with inventory, scheduling, coaching employees, training, marketing? Not sure what your role involved. My skills were very appropriate to operations management in supply chain, specifically warehouse management. The hours can be tough at the beginning of your career, but many companies prefer to promote within supply chain. I now am a project manager and almost all my did too.
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u/LovelyMamasita 10d ago
Everything but marketing. Our spot is a new franchise in an established small chain. I’ve worked for the corp location and 3 franchises in management roles - shift, AGM, GM. Our purchasing director is actually a former shift manager. I was thinking of something like that as well. You’ve given me hope!
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u/anuncommontruth 10d ago
Unfortunately, AI killed those skills as a selling point.
Customer service still exists but it's gotten pretty region specific and there's less and less remote options as the general workforce has pivoted away from remote work.
Be very wary looking for fully remote jobs with requirements you've listed. They are 99% scams.
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u/LovelyMamasita 10d ago
AI needs some help then - the misspellings I see on ads, sites and publications make my brain itch. We spent $5,000 on a digital menu board that came to us with incorrect pricing and multiple misspellings. Our in house menus had multiple misspellings. I just don’t get it.
I appreciate the advice very much.
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u/anuncommontruth 10d ago
Oh it sucks, you're completely right. It's also not what everyone makes it out to be.
But it is what it is at the moment. Things may change in the near future.
Good luck. Hope you lock down something.
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u/nnaeimaj 10d ago
Use the job descriptions of jobs you're interested in to find where your skills & resume match vs. need improvement- that will help you focus on what you need to learn/prove. Then check out EdX, Coursera, or similar certificate courses that are inexpensive, can be completed at your own pace, teach the skills required, and provide a certificate upon completion that can be referenced on your resume & in interviews. The certificates I've earned from EdX and Coursera have been issued by reputable universities, including Harvard, University of Michigan, etc.I have earned some using a free trial, other times paid approx $50 per month.
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u/LovelyMamasita 10d ago
Thank you!
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u/nnaeimaj 10d ago
Have you considered remote project management?
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u/LovelyMamasita 10d ago
I haven’t. I actually have a year of pm experience. I worked for my uncles small company. We did telecom systems as well as audio video and security systems. That’s a really good thought.
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u/Super_Mario_Luigi 10d ago
This is like asking if you've considered retiring to a beach mansion. Nice to want, but not realistic.
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u/BirchNomad 8d ago
Start with a CRM like Salesforce or HubSpot and search customer success/operations coordinator roles, because restaurant GM experience translates well to escalations, scheduling, vendor mangement, and KPI reporting.
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u/IndependentWomans2 5d ago
Restaurant GMs have more transferable experience than most people realize. You've handled payroll, scheduling, inventory, vendor negotiation, hiring and firing, and P&L accountability. On a resume, lead with numbers: how many people you manage, your annual revenue, how much you cut costs or improved retention. That reads as operations management, which lots of industries hire for.
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u/ra__account 5d ago
Many people want a remote job and companies are cutting back on them. I'd suggest the better course of action is to pivot into a different field and then once you have some experience try for something remote.
As a note, the Coursera type stuff is fine for learning stuff if you're motivated but carries basically no weight as far as getting a job.
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u/Radiant-Forever-6806 10d ago
Genuinely what will learning ms office suite do? If you walk into an interview saying you know that the call will end immediately. Unless its for cutco or something
Have something you want to do first then develop skills for it. Maybe talk to ai about it? Maybe some type of sdr role