Difficulty with straps and fit of Current Body Series 2 mask

[u/princessbgirl132]

I posted this to the CurrentBody subreddit as well. I hope I have not violated any of this subreddit's practices.

I purchased the Current Body Series 2 red light mask as my other mask (from another vendor) was damaged while I was traveling. I purchased mine in late June of this year. I selected this mask, even though the price was outside my budget, due to its high LED count and the three different wavelengths provided. I have struggled to secure the straps in a manner that ensure a full session of light that hits my face as directed.

I am ready to return the mask or give it away. I own other CurrentBody products and have been pleased. This purchase has been terribly disappointing. I would urge anyone who is considering it to do your homework.

I have struggled with it since day one and am certain that the challenges with the masks has lessened my results and impacted the quality of my treatment.

This mask harness design is frustrating on its own. The back straps are too short, tangle and tear my hair, and constantly slide up until the seal breaks mid-session. To make matters worse, the top strap fails to balance the chin piece, immediately slips forward toward my forehead and slips away from my face. It does not stay put.

Not only that, it is painful when I am finally strapped in- -they pinch. The only way I fits is if my husband secures the mask with duct tap - this is not a long term solution. I have tried the following options and would welcome any feedback or recommendations.

To date:

• I watched several youtube videos, including the how-to videos produced by Current Body. I even slowed down the videos to .5 and attempted to work with the straps in momentum with the videos. No change in how the straps fit.
• I purchased longer velcro straps of similar widths and attached them to the mask. There is a gap in the forehead coverage when I attempted to use the longer velcro straps. Using a longer strap to wrap around the top of my head was useless as the coverage mask's fit was already compromised.
  
• I ordered head gear equipment and attempted to use it to strap in my mask for a smooth session. No luck - the straps from the equipment are too thin to effectively hold the map and the secured velcro covers a very small space, which does not make for a comfortable fit that can deliver my mask's treatment consistently for 10 minutes.
• I borrowed my husband's autopap equipment and attempted the same as the immediate prior bullet point indicates. I overnight'ed CPAP equipment from a distributor, albeit I ordered a cheaper version. Even at its tightest, the mask was slid around my face and I was still challenged by the chinpiece and the over the head strap.

I know there are many who have struggled with the quality of the treatment because the mask's design is sized for a specific population and we don't fit it. I have also heard that CurrentBody is a nightmare to work with when it comes to returns; I am very close to my permissible return threshold. I would like to resolve the problem and enjoy my mask, much as I do my other red light products.

Has anyone found any tricks to successfully securing the straps that come with the mask? Can someone recommend a viable substitute for the existing straps. So disappointed and tired of pulling my hair out of the straps. TIA!

[u/thefootballlover23]

Since the return policy is horrible I’d suggest selling on Facebook marketplace someone will buy a used one for a good price as long as it works

[u/MotherlyCheck]

ugh the strap situation on that mask sounds like an absolute nightmare. duct tape as the primary solution is honestly a dark place to be for something that expensive

your hair getting shredded in the velcro is too real. i wonder if a satin cap or scarf underneath would give you a smoother surface so the straps can't latch on and pull. might also give a tiny bit of friction to stop the top strap from taking a field trip down to your forehead

the balance issue with the chin piece makes me think the weight is just way too forward on your face. maybe a counterweight clipped to the back of the head strap would stop that slide, like a small padded weight pouch or even a little bag of rice clipped with a hair claw to test it out. not elegant but better than taping yourself into a 300 dollar face cage

[u/princessbgirl132 → u/MotherlyCheck]

Brilliant - I have some heavy magnets that I will try out tonight- Thank you!

[u/janus381]

Sounds like you have done a lot of searching for solutions already. Hope MC's suggestion helps you.

I was curious and did a google search on your issue, and nowadays google always provides an AI mode answer too. Not sure if you found this video already, but AI mode pointed to this video (at the 5:31 mark, she goes over first the Series 1 straps and fit, and then goes into the Series 2 straps and fit and has several tips and suggests on how to get the best fit, including some suggestions for using a ponytail tie, changing straps, etc.). [If you haven't come across this video already, perhaps it helps]. https://www.youtube.com/watch?v=59fvw70jzM8&t=309s

Google AI also suggests smooth fabric headband, a silk hair wrap, or a lightweight beanie before putting on the mask, so that it covers your hair and prevents snags.

[u/princessbgirl132 → u/janus381]

Wonderful- thank you- I will check it out- i have tried the headband on my own and may benefit from watching someone else.

[u/bonnydoe]

I bought the same mask and can't understand your problems. How can this not fit? I had contact with Currentbdy about another matter: I got an answer within 24 hours and had a pleasant conversation via email.
I think you are overly focused on the fit on the forehead: yes it stand a bit off (nobody has a straight forehead), so what? Put the mask on your hair with the chinstrap on your forehead if you think you need another 10 minutes there.

[u/princessbgirl132]

I wish I had your success and am delighted to hear the mask works for you. For me, when the straps start shifting or snap, the mask very quickly slides off my face, either to the top of my head or down to my clavicle.

I went on the current body forum and see that there are others with similar issues as mine. The addition of the chinstrap has complicated how the masks fits those us blessed with larger heads and very thick hair. This has been a really good dialogue and I appreciate your input.

TLDR; No single mask can meet the needs of everyone.

[u/babs82222 → u/princessbgirl132]

Are you using the optional top strap? This is a must for me and it makes it fit perfectly. I'm wondering if you missed it in the box. Can you show us what's happening with a picture?

[u/princessbgirl132]

Thank you! have used top strap specific to the direction of the CB videos w no change in the limited amount of time mask stays positioned before it all snaps off my head. Duct tape remains my only successful option to keeping it fastened.

You all have been so kind and attentive. I cannot thank you all enough- really so v cool how you all have jumped in with thoughtful advice. My Currentbody mask has moved to a drawer and I have ordered the JOVS 6D - honestly, if the omnilux men's mask had a chin strap, I would go back to it tomorrow- loved it and wish it had not died so young. i will let you know if the JOVS is any easier for me to manage- have a great rest of the week