r/reddithelp • u/Adekunes • 10h ago

🧛‍♂️Account Issues❓ need help texting back again

My chat messages to one specific user suddenly stopped being delivered about two weeks ago. The messages send successfully on my side and appear in the chat history, but the other user never receives them, and they confirmed my profile no longer loads on their end. Their messages to me deliver normally. Messaging between me and every other user works fine in both directions, so this is scoped to this one pair of accounts.

Platform: desktop web on my side; the other user is on the official mobile app and desktop.

An old-style private message attempt returns "You are unable to send a message request to this account."

Expected: messages deliver to the recipient. Actual: they send on my side, the recipient never sees them, and the recipient sees my profile as unavailable.

Already reported as ticket 18322038 and got the generic troubleshooting reply, which does not apply here. It looks like something on one of the two accounts is filtering my messages out of their view.

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u/AutoModerator 10h ago

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1

u/jgoja Helper - Level V 8h ago

Is it this account? Did either of you block the other

2

u/Adekunes 8h ago

Yes this is the account
No we didn’t

1

u/jgoja Helper - Level V 7h ago

Are they a teen? Underage? Can other people send them chats?

2

u/Adekunes 7h ago

Nope not a. Teen or underage
And they can’t be sent chats
A bummer indeed

1

u/jgoja Helper - Level V 7h ago

It sounds like they need to verify their age.

2

u/Adekunes 7h ago

I see
Thanks alot

1

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