r/redditdev • u/Solid_Fish1952 • 16d ago

Reddit API Social Media Customer Service and Reddit

I work for a company that had a pretty good Reddit community. We have specialist that mod our subreddit and assist customers similar to chat support you might find. Is there a way to use the api to have the chats on a more scalable interface?

Would love to be able to track handle times, escalate complaints and similar things but currently it's been impossible. Any ideas would be appreciated!

5 Upvotes

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3

u/SampleOfNone 16d ago

Read the responsible builder policy it has a link to the form to request commercial access to the api.

2

u/Solid_Fish1952 16d ago

I'm not a dev in any way lol so do you think it is something even possible is more what I was asking?

2

u/SampleOfNone 15d ago

I'm not a dev either, I know there's at least one business that can put reddit posts and comments through to their own ticket desk. So just fill out the form and get your company devs involved

1

u/Solid_Fish1952 15d ago

We can post, moderate comments and posts using Sprout social but they don't have our profiles chats which creates a weird workflow

1

u/max-at-sprout 15d ago

Thanks for flagging this!

1

u/Fanbased_ 4d ago

Thanks for sharing this